Gartner Blog Network

Posts from Date:   2014-2

Amazon, Target, Walmart, AT&T, Google top CX poll

by ningelbr  |  February 17, 2014

 It’s interesting to see which brands offered US consumers the most outstanding customer experiences in 2013, according to a Gartner quick poll.  All the top-mentioned brands -Amazon, Target, Walmart, AT&T and Google – had three things in common: (1) frequent customer contacts supported by (2) intensive use of technology and (3) delivering on a straight forward brand promise (ie doing […]

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