Gartner Blog Network

Posts from Date:   2013-2

Global CRM Buyers Begin to See the Limits of Cloud Hype

by Michael Maoz  |  February 22, 2013

CRM SaaS business applications began with a wimper back in 1999 reminiscent of a litter of hungry puppies. Over 90 percent of the vendor products, and often the vendor them self, then called Application Service Providers, disappeared. and RightNow Technologies were two that made the transition. It was the same time that the Distance […]

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The CIO’s Frustrating CRM Journey

by Michael Maoz  |  February 11, 2013

Often when listening to a CIO talk about technology and top priorities, I have the feeling that I have been pulled through to the set of the wacky 1999 classic, Galaxy Quest. For those of you who might remember this bizarre but intoxicating film, a loopy bunch of over-the-hill sci-fi writers are abducted by aliens. […]

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Social Media as the Newest Job Eliminator

by Michael Maoz  |  February 8, 2013

How do we like the productivity gains brought on by software and robotics so far? Whether it is retail, or manufacturing, or travel or hospitality, there is a lot of dislocation out there helped by automation. Put those together with cyclical economic pullbacks, and a segment like banking, for example, can really feel it: 150,000 […]

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