Gartner Blog Network

Posts from Date:   2012-6

IT’s search for meaning, or, why customer initiatives lose out to tech projects.

by Michael Maoz  |  June 27, 2012

Another day, another city. This one is almost as hot and almost as humid as another, two continents away. But the song is still the same: It is the song of Odysseus in the land of the Lotus Eaters. If you grew up in a culture where ‘Western Literature” is taught in the High School […]

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When do we finally call the impact of “Social” underwhelming?

by Michael Maoz  |  June 25, 2012

Many observers of the social media initiatives that have unfolded within global businesses would be forgiven for noting the similarities with the Science Fiction story, Flowers for Algernon. In this creepy story, a lab rat named Algernon has its brain manipulated and experiences rapid increases in intelligence. The experiment is then extended to a human, […]

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A tramp abroad shows less-hyped shades of “Social.”

by Michael Maoz  |  June 19, 2012

Harris and I are back from a trip that started in New York, continued to London, and then went on to Israel and back to New York.  But not Harris. No, Harris had to fly on to the West Coast to pick up a complimentary Surface. The client visits were, as always, eye-opening. There were […]

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Why fear innovation in Social and CRM?

by Michael Maoz  |  June 7, 2012

The major software vendors get an adrenalin rush out of startups. They mostly don’t fear them. They, in fact, love them. To companies like IBM and Oracle and, software startups are outsourced R&D. Why should you do the R and the D on things you don’t know well, when a true innovator is out […]

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