Gartner Blog Network

Posts from Date:   2009-3

The CIO pauses on CRM when you should bowl forward.

by Michael Maoz  |  March 31, 2009

What else are you going to do with your tight budget besides invest in processes that will bring you closer to the customer? Money in the bank earns nothing. Investors are already aware that your earnings and profits will come in low. But you could really incite them in a positive way if they were […]

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“Innovation will happen because there is no other choice.”

by Michael Maoz  |  March 24, 2009

I heard Andy Brown, the director and head of strategy, architecture and optimization at Bank of America / Merrill Lynch say the above, and it gave me a bit of hope that we may see some positive developments accelerated by the economic situation we are in. That’s good, because I have also seen CIOs tell […]

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The CIO, stuck in the application labyrinth.

by Michael Maoz  |  March 12, 2009

Maybe out of all of the struggle to keep IT moving in a positive direction during a downturn, the CIO will better step up to the task of cutting back the applications kudzu. If you have ever lived on the eastern seaboard of the United States, you may be familiar with this highly invasive weed. […]

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The Dwindling Choice for Enterprise CRM Applications

by Michael Maoz  |  March 10, 2009

One of the phenomena that repeated itself last week in London was to hear business and IT leaders complain about the lack of choice for their CRM applications. One bank related how they had started 12 years ago with a large Vantive Call Center of 3,000 agents, and then needed to upgrade to Peoplesoft. No […]

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European CIO Heads Not in the Cloud

by Michael Maoz  |  March 6, 2009

I just got back from the Gartner EU CRM Summit. Attendance was surprisingly strong given a challenging economy and the absence of most┬árepresentatives from the banking sector. Their absence is logical on the other hand, and illogical on the other. I get that budgets are slashed and that they are in distress. That is the […]

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Gartner European CRM Summit: Focused Concentration is the Message

by Michael Maoz  |  March 3, 2009

I am in London at the Gartner CRM Summit. I presented three times today, and my first went over the least well. I made the mistake of not wearing a sufficiently long face. I have a habit of smiling when I speak on stage. It isn’t a supercilious grin. In today’s economic environment, the scowl […]

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