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Post Pandemic Plausible Directions – Humanization

by Marty Resnick  |  July 3, 2020  |  Comments Off on Post Pandemic Plausible Directions – Humanization

We recently published a report that was a cross Research and Advisory initiative at Gartner. Analysts from many different industries, coverage areas, and teams participated in this list, that to be fair was published in early May. So it does not take into account some recent events and disruptions.

I wanted to spend the next several days sharing each one and would appreciate any feedback. The entire report  is  available Top 10 Plausible Directions Resulting from COVID-19

A webinar on this topic could also be found here.

Keep in mind, COVID-19 will have short- and long-term implications for all organizations. There are many opposing trends and parallel scenarios. These posts will explore each one.

The next plausible direction is Humanization.


We will come out of the crisis with a deeper understanding of human needs. Both on how important it is to be together, and how to function as an individual. The crisis will be followed by a reaction to the opposite. Schools will be appreciated more as physical places to go for children and get the opportunity to learn and play. A sense of empathy and community, missing in many places over the last years, will not only return but thrive. We realize how we have taken everyday life for granted. We will spend more time with family. There will be more festivals and community gatherings. Individually, we will come out of the crisis stronger and more confident, knowing that we can deal with uncertainty. The role and the power of the individual will increase in society.


  • Increased collaboration
  • Political polls show less polarization
  • Importance of non-work related
  • Increase in charitable giving of both money and time

Short-Term Impacts

  • Reduction in societal divisions
  • Increase in empathy and outreach
  • Realization of common goals
  • Reduction in political tensions
  • Increased volunteerism

Long-Term Impacts

  • Political moderation
  • Increase in charitable giving
  • Individual focus (vs institution)
  • More equitable income distribution
  • Greater influence of international organizations

Recommended Response

  • Transparency with workforce
  • Focus on people over profits
  • Increase flexibility and autonomy
  • More distributed tasks for the workforce
  • Increased training / job movement
  • Reduced metrics more trust

Just a reminder –

The entire report  is  available Top 10 Plausible Directions Resulting from COVID-19

A webinar on this topic could also be found here.

Additional Resources

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Category: continuous-foresight  plausible-directions  trendspotting  

Tags: continuous-foresight  covid-19  disruption  humanization  pandemic  plausible-directions  

Marty Resnick
Sr Director Analyst
3 years at Gartner
20 years IT Industry

Marty Resnick is a Research Director on Gartner's Enterprise Architecture and Technology Innovation team based in Atlanta, GA (USA). Mr. Resnick's primary focus is on the role of the Enterprise Architect in the selection, recommendation and implementation of emerging technologies (e.g. virtual reality and augmented reality), as well as, the use of methodologies such as Agile and Design Thinking for use in ideation, innovation and achieving business outcomes. Read Full Bio

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