Gartner Blog Network

Mark McDonald, Ph.D., is a Vice President and Fellow Emeritus in Gartner for General Managers Program.

Happy Birthday America! Who would you nominate if we had to do it all over again?

by Mark P. McDonald  |  July 3, 2019

The 56 signers of the Declaration of Independence were a diverse group of lawyers, business men, clergy, elected officials and other leading citizens of 13 colonies.  They were all elected in one way or another.   The signers include the normal who’s who of U.S. history, Adams, Jefferson, Franklin, Hancock, etc.  A number of notable people […]

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Gartner 100 – Consumerization of Technology is complete

by Mark P. McDonald  |  June 27, 2019

Consumer revenue is a major component of large technology companies.  The analysis, published in mid May 2019 names the top 100 IT services companies by revenue.  The list top 5 in the list for 2018 were: Apple                              $262 billion Samsung    […]

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Walking wallets – objectifying customers in a digital world

by Mark P. McDonald  |  June 23, 2019

Customers are critical to digital success.  They are not only the source of revenue but also the source of future insight and innovation.  Yet many digital strategists view customers as little more than walking wallets.  Objectifying the customer is nothing new, but surprising in the digital world with its fierce competition for customer voice, choice […]

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Escaping the Build Trap: a book review

by Mark P. McDonald  |  May 30, 2019

Organizations are shifting their processes and practices for building new products and services.  The introduction of agile, dev ops and other techniques change the practices we follow, but we can still cling onto old perspectives creating what Melissa Perri calls ‘the build trap.” Escaping the Build Trap: how effective product management creates real value, provides […]

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Its the Egg

by Mark P. McDonald  |  May 28, 2019

It’s a paradoxical question applied to everything from innovation to evolution to change management. The answer is rather simple – it’s the egg. The “Chicken First” proponents see it the other way. They point out the need for a chicken first that lays chicken eggs. Sound logic based on observation and the notion that what […]

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Year over year versus Year of Peers

by Mark P. McDonald  |  May 23, 2019

Perspective matters, but it really matters in times of change.  How you see yourself and measure your progress either opens or closes your perspective and context.  This has never been more important for technology executives than it is right now. The technological and economic foundation of high tech products has moved from on premise to […]

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Human Ability — the Next Wave of Business Value?

by Mark P. McDonald  |  March 6, 2019

Technology is an important force driving value creation in business, society and the environment.   Technology’s value creation legacy has centered around processes — the steps required to complete a task.   That wave is losing strength as technology automation levels cross a tipping point.  The big question is what is the next wave? It is hard […]

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Digital, Strategy and Design

by Mark P. McDonald  |  February 26, 2019

Digital leaders have salient views of the future based on a deep understanding of the customer.  They create approaches to engage customers in that future.  In consulting terms, digital leaders activate build competency in strategy and design. Leaders place their need for strategy and design in high demand.  The combination is required, along with operational […]

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Five questions to find the truth in a trend

by Mark P. McDonald  |  February 8, 2019

When is a trend more than a rumor? Take the predication that 50% of the current Fortune 500 will not exist in 10 years time.  Technically, the prediction is  accurate, but what constitutes the top 500 is relative.  It does not say that half of the companies in the current F500 will disappear as opposed […]

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It has been a while, good to be here

by Mark P. McDonald  |  January 15, 2019

Back in May 2013 I wrote to thank people for their time and attention reading the blog.  I was moving from Gartner to take a great opportunity at another company.  While that worked out well, I realized that I really enjoyed working and sharing ideas and actions that created greater value from technology.  So, thankfully, […]

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