Gartner Blog Network

Mark McDonald
VP Analyst
12 years at Gartner
33 years IT Industry

Mark McDonald, Ph.D., is a Vice President and Fellow Emeritus in Gartner for General Managers Program. Read Full Bio

In a crisis, who pays now, how do they pay back in the future

by Mark P. McDonald  |  August 3, 2020

Cost cutting and other recession actions compromise someone.  Either customers, employees, suppliers or investors ‘pay’ for these actions.  Pay in the sense of accepting lower levels of service, losing wages, losing contract or lower market value etc.  Executives applying the idea of who pays to their recession decisions avoid mindless management cost cutting that makes […]

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Using ‘who pays’ to go beyond mindless management

by Mark P. McDonald  |  July 31, 2020

In a recession, executives have to decide who pays.  A prior post discussed the different people who can pay in a recession.  Customers can get lower service. Employees can be laid off. Suppliers can be pressured. Investors can be made to accept reduced financial performance.  The executive decision in a recession rests in who pays […]

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Customers, Investors, Employees, or Suppliers who is paying for the COVID-19 recession?

by Mark P. McDonald  |  July 30, 2020

The global health crisis continues to place unprecedented burdens on executives and leaders.  With the global economy contracting in 2020 and broad-based recovery unlikely until late 2021, the question becomes – who pays for the recession? Pays in the sense of feeling the pain in adjusting to uncertain revenues, rising costs and overall uncertainty.  David […]

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Winning now, winning latter – a book review

by Mark P. McDonald  |  July 27, 2020

A rare view into the way an accomplished leader things about business issues and situations we all face. David Cote is the former CEO at Honeywell. This book represents both his story and his philosophy for corporate and leadership success.  Winning Now, Winning Later is recommended for any manager or executive interested in understanding how […]

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Fearless Innovation, a book review

by Mark P. McDonald  |  July 21, 2020

Fearless Innovation by Alex Goryachev purports itself to be a ‘no non-sense guide’ without buzzwords and the normal stuff that clutters books on innovation.  In my opinion the book does not meet the aspirations of its cover.  A guide is one that helps people to think through their innovation challenges, provides tools to help people see […]

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Data driven leaders unite! – the opportunity missed to date with COVID-19.

by Mark P. McDonald  |  July 17, 2020

COVID-19 data presentations should anger fans of data and data driven decisions.  Media and politicians resenting this simplistic and incomplete data squander perhaps the best opportunity to show the public what it means to manage based on information.  The time to address this is now. Covid-19 data is an excellent opportunity to illustrate managing with […]

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What is next, and what we do about it.

by Mark P. McDonald  |  May 18, 2020

Who knows, but every executive is looking for an angle to get in the right position for the recovery.  It is too soon to speculate on when and how the economy will come back. There is just too much uncertainty right now – May 2020.  As evidence, business leaders unwilling to provide forward guidance.  Governments […]

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Opening business activity is not the same as the recovery

by Mark P. McDonald  |  April 30, 2020

This Georgia, Texas and several other states opened for business by relaxing public health restrictions on non-essential industries and stay at home.  The move is both positive and unfortunately a little political.  It is a first step, but it is not a recovery, nor probably the real beginning of a recovery. In the strictest sense […]

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Getting my hair cut, how it describes the nature of the recovery from the health crisis

by Mark P. McDonald  |  April 29, 2020

As our attention expands to include thoughts of recovering economic conditions, here is a simple way to think about it.  We need a simple way as discussions of stimulus, monetary easing, essential industries, quarantines etc. makes it seem too complex.  In a way our move toward recover is as simple as this. I need a […]

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A to-do list for every company as it recovers from the health crisis.

by Mark P. McDonald  |  April 8, 2020

Everyone wants to know when public health restrictions will lift, and we can begin to resume economic activities.  No one knows for certain, but we all have the same basic list of things to do to move toward recovery.  The Wall Street Journal had a good article today about the public health aspects of the […]

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