Gartner Blog Network

Mark McDonald
VP Analyst
12 years at Gartner
33 years IT Industry

Mark McDonald, Ph.D., is a Vice President and Fellow Emeritus in Gartner for General Managers Program. Read Full Bio

Recommendation Engine Book Review – Highly Recommended

by Mark P. McDonald  |  September 8, 2020

Recommendations implicitly and explicitly drive eCommerce and the digital world.  Recommendations are so ubiquitous that it is easy to lose sight of them or their influence.  From what you see in search, to articles on web content, to products appearing on websites, recommendations sit at the core of our world. Michael Schrage at MIT’s Sloan […]

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Humanocracy — A book review

by Mark P. McDonald  |  September 2, 2020

Humanocracy, by Gary Hamel and Michael Zanini, is part manifesto, part call to arms.  It is very serious about the need to reform the organization.  Reforms in favor of people rather than bureaucratic control. They authors make a spirited and fast paced discussion of the imperative to change corporations and how they work. The book […]

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Umbrella messaging does not make you strategic

by Mark P. McDonald  |  August 26, 2020

Tech companies want to be strategic.  Strategic in the sense of being known to the C-suite, being seen as vital to a customer and, being differentiated from the competition. These aspirations exist as leaders believe that being strategic is the best way to survive now and in the future.  Tech companies know that they are […]

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A revised working definition of Digital Transformation

by Mark P. McDonald  |  August 24, 2020

Digital transformation, everyone talks about it, wants to sell it wants to do it, but what is it really.  The term digital transformation has become a catch call, a term used to get budget, an easy handle to talk about the next iteration of what we have done before. COVID has increased interest and investment […]

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Dog Daze of Summer, the Doldrums and No Hockey Stick for the National Economy

by Mark P. McDonald  |  August 19, 2020

It is late-August, the dog days of summer. Technically the term dog days relates to celestial events.  Traditionally things slow down in these last weeks of summer before school starts.  People complete their summer plans and get ready for the final push to close the year.  It’s a time for reflection, relaxation and restoration. We […]

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Pivot Forward – planning for 2021

by Mark P. McDonald  |  August 13, 2020

The onset of the pandemic health crisis is now an ongoing factor in social, economic and our personal lives.  Expectations for the crisis having a short-term impact were prevalent in the spring. As executive expectations give way to a grimmer reality, Gartner’s Q2 2020 IT spending forecast anticipates declines in U.S. GDP and in global […]

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In a crisis, who pays now, how do they pay back in the future

by Mark P. McDonald  |  August 3, 2020

Cost cutting and other recession actions compromise someone.  Either customers, employees, suppliers or investors ‘pay’ for these actions.  Pay in the sense of accepting lower levels of service, losing wages, losing contract or lower market value etc.  Executives applying the idea of who pays to their recession decisions avoid mindless management cost cutting that makes […]

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Using ‘who pays’ to go beyond mindless management

by Mark P. McDonald  |  July 31, 2020

In a recession, executives have to decide who pays.  A prior post discussed the different people who can pay in a recession.  Customers can get lower service. Employees can be laid off. Suppliers can be pressured. Investors can be made to accept reduced financial performance.  The executive decision in a recession rests in who pays […]

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Customers, Investors, Employees, or Suppliers who is paying for the COVID-19 recession?

by Mark P. McDonald  |  July 30, 2020

The global health crisis continues to place unprecedented burdens on executives and leaders.  With the global economy contracting in 2020 and broad-based recovery unlikely until late 2021, the question becomes – who pays for the recession? Pays in the sense of feeling the pain in adjusting to uncertain revenues, rising costs and overall uncertainty.  David […]

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Winning now, winning latter – a book review

by Mark P. McDonald  |  July 27, 2020

A rare view into the way an accomplished leader things about business issues and situations we all face. David Cote is the former CEO at Honeywell. This book represents both his story and his philosophy for corporate and leadership success.  Winning Now, Winning Later is recommended for any manager or executive interested in understanding how […]

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