The current marketing organization is under siege from the impact of new technologies, evolving business expectations, and drive for customer-centricity. While market leaders know their organizations need an overhaul, many are struggling to formulate a path. It’s no wonder. Securing the right talent, the right resource mix of in-house staff and external partners, and the ideal operating model are all in flux. Coupled with that, marketing leaders need to deliver while evolving.
Unfortunately, most marketing teams seeking greater agility and responsiveness struggle to access the right capabilities and implement effective operational models. In the quest for modernization and evolution, marketing leaders must establish solid team foundations focused on effective communication, coordination, and collaboration. In parallel, they will need to address capability needs, re-balance their resource mix of internal and external resources, and optimize their organizational design.
Gartner has been actively researching organizational needs and changes, focusing on 4 specific aspects of the modern marketing organization:
- Capabilities: Marketers continue evaluating and transforming team DNA, focusing attention on essential capabilities the team needs to achieve its goals successfully. On top of this, it includes capabilities critical for efficient and effective operations, driving customer acquisition, and customer loyalty.
- Operations Support: The operational element focuses on the benefits of a discrete marketing operations team and its associated responsibilities. Today’s most agile and successful organizations rely on marketing ops for several strategic functions.
- In-house versus External Marketing Services Support: To keep pace with change, nearly 70% of marketing leaders say they rely heavily on agencies today to develop strategy and execute marketing programs — despite a preference to build more skills and capabilities in-house. That is something they plan to change by 2022, with a goal to reduce third-party agency dependence for marketing strategy and execution work.
- Organizational Design: Marketing leaders continue to play a leading role in digital business transformation efforts. However, despite the effort and investment so far, marketers continue to search for the optimal structure for today’s digital world — one best suited to achieve the transformation mandate. There is still considerable variation in their vision for the ideal organization structure.
To expedite and focus your plans, Gartner marketing clients can review recommendations laid out by “Marketing Organizational Survey 2019: Marketers Aspire for Agility and Control but Fight Operational Challenges.” (Gartner subscription required.)