Gartner Blog Network

Posts from Date:   2010-9

Chase Online Banking Outage: Another Opportunity to Revisit Customer Communication & Social Media

by Kristin Moyer  |  September 16, 2010

Stessa Cohen here. A couple of years ago, we went through the initial shockwaves of the financial crisis.  A couple of financial services firms like Lehman Brothers and some others suddenly went out of business.  Consumers had questions, were fearful of what would happen to their retirement and bank accounts.  Remember that?  Two years ago,  I, along […]

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