Gartner Blog Network


Gartner Infrastructure and Operations Management Team : SAS During Magic Quadrants

by Jonah Kowall  |  September 17, 2014  |  13 Comments

In order to assist our vendor clients we often do strategy days, these are typically full or half days where I work with clients to help them craft strategy, go to market, or other consultative help we cannot accomplish during our 30 to 60 minute inquiry phone calls. Our vendor clients find these very helpful, hence we have a good amount of demand for these sessions. The problem is when analyst resources are tied up for extended amount of times it causes longer wait times for phone calls due to travel and other requirements.

Creating Magic Quadrants is a very lengthy process, which consumes a lot of analyst and vendor resource and time. We regularly include vendors who are not clients in our Magic Quadrants and research, and we provide the same level of analyst access to non-clients as clients during Magic Quadrant processes. Additionally we do not discuss Magic Quadrants with clients or non-clients once they are in process, aside from during specific conversations which are focused on the Magic Quadrant.

The way we handle vendor interactions during Magic Quadrant development is just one example of Gartner maintaining independence. Gartner analysts also don’t deliver white papers, or other vendor sponsored research notes, and analysts are also not compensated or otherwise tied to the sale of our products or consulting. These are reasons why Gartner is differentiated and how we avoid our bias.

Avoiding bias is critical for us to deliver the best product possible, this is always the case. This can prevent analysts from doing SAS with vendors in a  specific Magic Quadrant during authoring.

I always strive to be transparent, and thought this would be good to share with the public and those I enjoy helping build the best technology and make the right decisions.

9/22/14: A few edits as requested by David Black, who’s a VP in the Content and Methodologies area. Expect more news around this in the coming weeks from Gartner across the company.

 

Additional Resources

View Free, Relevant Gartner Research

Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.

Read Free Gartner Research

Category: 

Jonah Kowall
Research Vice President
3.5 years with Gartner
20 years IT industry

Jonah Kowall is a research Vice President in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), Unified Monitoring, Network Performance Monitoring and Diagnostics (NPMD), Infrastructure Performance Monitoring (IPM), IT Operations Analytics (ITOA), and general application and infrastructure availability and performance monitoring technologies. Read Full Bio


Thoughts on Gartner Infrastructure and Operations Management Team : SAS During Magic Quadrants


  1. […] Gartner Infrastructure and Operations Management Team Policy : SAS http://t.co/xP5Pinv2Ab < New blog  […]

  2. […] In order to assist our vendor clients we often do strategy days, these are typically full or half days where I work with clients to help them craft strategy, go to market, or other consultative help we cannot accomplish during our 30 to 60 minute…  […]

  3. Vos réponses à mes billets d’hier (sur l’obtention d’information sur la toile et

  4. désabonnements aux journaux papier) sont vraiment intéressantes.

  5. l’énorme attraction de l’internet pour ceux (ils sont de plus en plus nombreux) qui y

  6. ’écris ce billet. Dans quelques minutes je vais le poster pour que vous puissiez le

  7. vary good article and thanks for sharing

  8. دانلود says:

    i like your blog so much

  9. ’écris ce billet. Dans quelques minutes je vais le poster pour que vous puissiez le

  10. asşk boyle bir şey. thanks for this post



Leave a Reply

Your email address will not be published. Required fields are marked *

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.