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The future of End-User Experience Monitoring – The core of Application Performance Monitoring

By Jonah Kowall | January 12, 2012 | 36 Comments

As many IT organizations go through the adventure of Application Performance Monitoring (APM), they have to start small and think big. There is immense value in understanding the end-user experience (EUM) of your users as they access applications. What was once done with simple synthetic or robotic monitoring has graduated to understand the user fully, not just from a network perspective, but also from a device or access point perspective.  I have published a research note titled “End-User Experience Monitoring in APM: Past, Present and Future” which discusses this critical dimension of APM. There is discussion of where we came from, and where we are headed. There are some technical aspects of browser monitoring which are discussed including emerging standards. Most IT organizations are still implementing EUM, and many that have had EUM tools have started to think and implement tools to cover some of the other dimensions of APM.

Happy belated new year, and I wish you all a fantastic 2012.

Feel free to follow me on Twitter : @jkowall

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36 Comments

  • Neil MacDonald says:

    Jonah,

    Similar demands from the information security side of things for detailed application and user monitoring. Information security has a different set of interests than operations, but both have a shared interest in providing resilent access to critical business assets (systems and information).

    One of the big opportunities I see over the next 3-5 years is the use of a common eventing/monitoring system with shared data across information security and operations – e.g. Accelops and Tango04

    You’ll like this blog post:
    https://blogs.gartner.com/neil_macdonald/2011/04/27/if-detection-is-security-101-why-do-we-keep-getting-nailed-with-apts/

    Neil MacDonald
    Gartner Information Security, Privacy and Risk Research

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