Are Security Professionals Like Steven Slater? Are Users Like Airline Passengers? But, Isn’t the Customer Always Right?
The latest summer viral news item is Steven Slater, the Jet Blue flight attendant who claimed a rude passenger drove him over the edge. He seems to be gaining cult hero status, as many applaud him standing up to an ignoramus.
I dunno – as someone who flies a lot, I see a lot of flight attendants who take great pride in meaninglessly berating passengers because they can when that seat belt light is on. Sure, there are many safety rules that make sense, but there are a whole lot of airline rules that make no sense at all – and many that flight attendants seem to make up on an arbitrary basis. Is there some real reason why arm rests have to be down during take off and landing on some airlines?
Sounds a lot like the different viewpoints on security policy. Users think the security group just randomly makes up rules and arbitrarily many actions they think will make their life easier. Is there really a need to change passwords every three months?? The security group thinks users are a bunch of rude ignoramuses who actively try to screw things up. Is there really some business justification for loading Skype, other than to chat with your kids online??
As Einstein said “Its all relative to your frame of reference” but I’m actually on the passenger’s side in this one.
View Free, Relevant Gartner Research
Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.Read Free Gartner Research
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.