Continuing with the “20 for 20” theme started in last month’s blog post, I’ve decided to highlight the top 20 emerging technologies and trends (ETT) client topics for the first half of this year. As I mentioned late last year in my post on top ten client topics for 2019, Gartner has created an ETT focused research agenda designed to help our Technology & Service Provider (TSP) clients improve their offerings.
As part of our research activities at Gartner, we speak with thousands of clients across the globe to help them succeed amidst the ever increasing demands of today’s technology fueled business environment. From January through June, our ETT analyst team discussed over 5,000 unique topics as part of our daily client interactions. From that list, I’ve culled out the top 20 common topics discussed – 62% (3,097) of the total. This top 20 list (see figure below) represents the technologies and trends our clients deem most critical to their strategies for future success.
The variety of topics is quite impressive, but not surprising given the state of the global economy and the threats posed by COVID-19. Interestingly, integrated risk management (IRM) topped the list as a result of increasing interest in business continuity, environment, health & safety (EH&S) and third-party risk management. These are all areas critical to effective response to COVID-19 business interruption.
We also continue to see increased interest in the wider adoption of digital technologies to support an employee base that is now physically separate due to stay-at-home mandates across the globe. Technologies such as smart spaces, digital risk management (DRM), secure access service edge (SASE) and zero trust network access (ZTNA) are emerging as critical needs in this new working environment. Gartner’s 2020 Strategic Technology Trends for Product Leaders report explores these technologies in greater detail.
To learn more about IRM, our #1 client topic, read my latest research – “Why Leading Providers Have Shifted Technology From GRC to IRM”. In it, you will learn how IRM enables transparency via simplification, automation and integration of strategic, operational and technology risk management processes and data. In addition, you will discover why risk management tech providers should use Gartner’s definition for IRM to shift away from outdated, legacy GRC software.