Gartner Blog Network

Posts from Date:   2017-4

The Customer Experience of the Future

by Jessica Ekholm  |  April 24, 2017

Greater competition and growing user power have eroded traditional product- and service-based differentiation. Many businesses see the customer experience (CX) as a sustainable source of competitive differentiation. In addition, disruptive tech such as AI (artificial intelligence), bots and VPAs will enhance and become integral parts of our future day-to-day customer experience. AI is increasingly becoming […]

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