For nine years now, I have been posting a list of New Years anti-resolutions, as a light-hearted look at what I think other people should stop doing. Industry analysts are more accustomed to to telling others what to do than looking at ourselves. That is much easier, and generally makes for more interesting blog posts.
This year I want to make a small twist, though not as big as two years ago. I still want to tell other people what to do (no reason to let that go). But instead of talking about what they should stop doing (anti-resolutions), I want to talk about what they should continue doing (“reversolutions” Get it?). I figure I might sound less grumpy that way. I hate the idea of starting out the year in a bad mood, or even having people think I am out of sorts.
So here are some IT things to keep on doing.
Keep seeing the value of employees.
I hear customers saying far less often that they want the absolute cheapest solution they can find to communicate with and among staff, or are content to keep what they have been using for decades because “it ain’t broke.” If you are paying employees tens or hundreds of thousands of dollars in salary, it doesn’t make much sense to sacrifice capabilities that would help them work more effectively to save a few hundred bucks per head. I rarely have to make that argument now because it seems that more companies see the value that they have in their employees and want to find cost effective ways to realize and increase that value. Keep it up.
Keep designing software for different devices
Not long ago, I only used my phone and tablet to scan and delete emails, and read web sites. I would reserve anything that required careful reading or complicated navigation for when I got to a “real” computer. Not so much anymore. There are few web sites or important apps that don’t have a pretty good mobile component. In fact, more and more apps only really work on mobile devices or work much better there. Internal applications are another matter. The main task I reserve for a desk computer is writing more than a few sentences. I spend too much arguing with autocorrect to do real writing on a phone or tablet.
Keep making things (generally) easy to use
I don’t want to exaggerate, because there are still plenty of howlingly badly designed apps out there. But in general, things are getting better. We can now complain when it takes four clicks to do something that should take two. Sure, that can be irritating, but at least few people are signing up for multi day classes on how to use something. I cannot remember the last time I looked at a manual. I wouldn’t know where to find one for most of the tools I use. I picked up several new tools this year and had little trouble figuring out how to use them.
Keep away from the Reply All button
Okay. This is one not to do. You caught me.
Don’t do it.
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