At the virtual Gartner IT Infrastructure, Operations and Cloud Strategies Conference taking place this week in the Americas and EMEA, there is a common theme. That theme is about I&O leading with innovation. The objective is drive positive business results. The key is to use a customer focus and support it with optimal leadership, operations and technology (Figure 1).
It’s a fact that disruption on many levels has happened—now infrastructure and operations (I&O) leaders must build an innovation platform, apply cost intelligence, lower technical debt, forward-fill skills and enable anywhere operations to be relevant in the post-COVID-19 world. My fellow analyst, Nathan Hill, has published “Leadership Vision for 2021: Infrastructure and Operations” to help I&O leaders understand how to drive this innovation.
For I&O leaders, an initiative to take the reins and contribute to positive business results is vital. Gartner is here to help these leaders adapt, survive and thrive in the most effective ways.
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