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How Infrastructure and Operations Can Meet Changing Skill Requirements Beyond Covid-19

by Jeffrey Hewitt  |  May 20, 2020  |  Submit a Comment

With pressure comes change. The current Covid-19 situation coupled with more rapidly evolving technologies and deployment styles demands a change in skills and competencies for I&O teams. How can these teams and their managers cope and even get ahead of these changes? Gartner has some valuable answers.

The first comes in the form of using a Skills Alignment Quadrant. This is a simple tool that allows one to not only plan for future skill needs, but also assess competency requirements.

Imagine plotting skills on a graph where the x-axis represents the degree of skill gap from low to high while the y-axis represents the importance of those skills to IT strategic objectives through 2022.  The results reveal where critical emerging needs lie and which skills need to be regarded as “legacy.”

Using this quadrant is outlined in more detail in the Gartner publication, I&O Leaders Should Future-Proof Team Skills and Competencies With a Skills Alignment Quadrant. This publication also reveals how the skills alignment quadrant can be used to go beyond simple skill requirements and move into needed competencies like collaborative ability, business acumen, and intellectual curiosity.

Couple this document with one that my colleague, Mark Margevicius, wrote entitled,  Transforming I&O Skills to Remain Viable Through 2022 and Beyond, and you will have a powerful set of planning tools.  This set of tools can help I&O leaders adapt to expected changes that will move us beyond the current Covid-19 situation.  Responding to the shifts in business pressure that will occur will be vital for organizations everywhere to have the right skills and competencies in place as we look toward the future.

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Jeffrey Hewitt
VP Analyst I
20 years at Gartner
42 years IT Industry

Jeffrey Hewitt is a Research Vice President at Gartner, where he is a part of the Infrastructure and Operations team in the Gartner for IT Leaders organization. As a part of that team, Mr. Hewitt's primary areas of coverage include hyperconvergence, software containers/microservices, serverless computing, hyperscale (webscale) architectures, edge computing, machine learning IaaS, and the I&O implications of changing technology approaches like public cloud, blockchain, and big data. He also covers integrated systems and server purchasing negotiations.Read Full Bio




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