Gartner Blog Network

Jason Wong
VP, Research & Advisory
6 years at Gartner
22 years IT Industry

Jason Wong is a VP, Analyst on the App Design and Development team, focusing on enterprise strategies for low-code tools, citizen development, mobile, PWA and web app design and development, and app life cycle management. Read Full Bio

Success in the Digital Experience Economy Requires “MUCE”

by Jason Wong  |  May 28, 2020

In this new decade that has begun with COVID-19, customer and employee interactions are more remote, mobile, virtual and distributed–and there is no going back. The “experience economy” was first described in a 1998 article in the Harvard Business Review by two professors, Pine and Gilmore. Their position is that businesses over the past centuries […]

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The Everything Customer Expects Multiexperience, Not Omnichannel

by Jason Wong  |  October 23, 2019

In March of 2018 I wrote a blog that multiexperience development has arrived. Since then, several analysts have published research reports to expand on what “multiexperience” means to various technologies and the impact to Gartner clients. This week at Gartner IT Symposium/Xpo in Orlando, Don Scheibenreif presented to 10,000 CIOs and IT executives the ways […]

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The Importance of Citizen Development and Citizen IT

by Jason Wong  |  October 10, 2019

Business-led IT differs from shadow IT in two vitally important ways. Business-led IT is open and transparent from start to finish, whereas shadow IT is hidden and under the radar for all or part of its life cycle. Secondly, business-led IT is usually much more of a collaborative effort between business and IT where appropriate […]

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Multiexperience Development Has Arrived

by Jason Wong  |  March 8, 2018

For the past decade of modern mobility (since the introduction of iOS and Android in 2007), enterprises have worked in parallel to transform web development for responsive, multichannel support and to ramp up mobile app development competencies. Over that time, technologies and practices have matured and converged, such as the common use of HTML5, CSS3, […]

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Citizen Development Is Happening and IT Needs to Be More Engaged

by Jason Wong  |  October 11, 2017

Application leaders in IT are facing increasing pressure from the business to modernize applications and create new web and mobile apps. To meet the surging demand, IT must embrace and encourage citizen development initiatives to democratize app development at scale and velocity. Gartner conducted a primary research survey this summer to explore the state of […]

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Building a Resilient Mobile Development Platform Strategy

by Jason Wong  |  June 15, 2017

Enterprise IT organizations have been trying to solve the mobile app development riddle for more than a decade. The challenge has been that mobile operating systems, devices, programming languages and frameworks continue to evolve and mature, often at a much faster pace than other technology areas, such as the underlying systems of record applications. Likewise, […]

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PWAs Will Impact Your Mobile App Strategy

by Jason Wong  |  March 27, 2017

For the past decade, the debate has raged as to whether the mobile web will dominate or whether mobile apps will prevail. The answer is that they are not mutually exclusive and many companies need both. It’s a given that businesses need to create responsive websites and, in most cases, responsive web apps. Building mobile […]

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Chabots, immersive technologies, and fundamentals of mobile app development

by Jason Wong  |  March 14, 2017

We are less than three months into 2017 and already the Mobile Application Strategies agenda team has produced a number of thought provoking research aligned to our themes of accelerating mobile app development and exploring new post-app technologies. If you have not read our 2017 primer document, please do so now to learn how mobile development is […]

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Big Things Ahead for Mobile App Strategies in 2017

by Jason Wong  |  January 5, 2017

Mobile apps are not shiny, new toys anymore. They are a must-have technology for any business looking to compete for customers and elevate its workforce. Previously a separate and isolated concern, mobility is becoming an embedded part of every application and digital product. As this is happening, the characteristics of mobile-first development — such as […]

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Mobile app development is not just for coders and programmers

by Jason Wong  |  September 6, 2016

The growth of the rapid mobile app development (RMAD) market shows the pent-up demand for “coding-optional” tools to build apps quickly and cost-effectively. Application development leaders should evaluate and employ these tools to deliver business value more quickly for their enterprise mobile app strategies. RMAD tools are a class of coding-optional tools that enable non-programmers […]

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