Gartner Blog Network

Jarod Greene
Sr. Research Analyst
8 years at Gartner
8 years IT Industry

Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches. Read Full Bio

Allow Me to Reintroduce Myself, My Name Is…

by Jarod Greene  |  October 1, 2012

This is my first post to the Gartner Blog Network, and I believe I owe you a bit of information around who I am and what my goals and motivations for my blog are. The basic “about me” stuff is in my bio. The extended “about me” stuff is where I think things get interesting. […]

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