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It’s the Outcome, not the How Come

by Jack Santos  |  May 20, 2014  |  1 Comment

Have to give Tom Blessing (CIO of Fidelity’s Corporate Technology Group) a nod here for this concept. 

A a recent Boston SIM meeting he pointed out how IT likes to talk about treadmill projects,

when we really should be talking fitness projects – which would get a business partner more engaged. 


I’d take it a step further – and focus on measurable business outcomes. 

What we all should be talking about is weight loss projects.

 ’nuff said.

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Category: career  innovation  it-governance  management  managment  strategic-planning  

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Jack Santos
Research VP
7 years at Gartner
40 years IT industry

Jack Santos is a Research Vice President with Gartner, part of the Enterprise Architecture and Technology Innovation team within the Gartner for IT Leaders product. He focuses on enterprise architecture and technology trends. Mr. Santos' specific area of research covers individual development, leadership and management practices for enterprise architects, EA innovation, and collaboration approaches. Read Full Bio

Thoughts on It’s the Outcome, not the How Come

  1. The treadmill analogy comes straight out of chapter 1 of “The Real Business of IT: How CIOs Create and Communicate Value” (R. Hunter/G. Westerman, Harvard Business School Press, 2009). Glad it’s sticking with the audience.

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