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Understanding Client Ambitions

by Hank Barnes  |  May 21, 2019  |  Submit a Comment

Do you understand your customer’s ambitions for the buying efforts and resulting projects that you are working with them on?   Are you sure?

Ambitions are important.   They contribute to and reflect mindsets.   A positive mindset, supporting strong ambitions, are a critical component of success (as I blogged about recently–although my favorite team did hit a wall in the conference finals).

Photo by Sweet Ice Cream Photography on Unsplash

Unfortunately, the challenges businesses face in making technology decisions hit ambitions hard.  Whether it is due to complexity, costs, competing priorities, or capabilities, the ability to stay true to your ambitions, or even extend them, is hard.  In many cases, this will lead to a “no decision” on change or sticking with the status quo.

But many organizations feel compelled to do something, so they press on.  They buy something, even if it is not in line with their ambitions.  Unsurprisingly, most of these projects are on a road to failure.   Settling has already struck  hard against the will to persevere and push through challenges for success.

As a vendor, in a world that is increasingly subscription driven, this is not just a problem for customers; it’s a problem for you.  If your customers don’t succeed, they don’t expand deployments or they are less likely to renew.   This is not just an implementation problem–it’s a mindset problem that starts before the deal is even signed.

Gartner regularly advises clients to understand and be clear about their digital ambitions.  It is important to having realistic expectations and framing plans.   But if you establish those ambitions, and then compromise on them, where are you?

We need to help our clients achieve their ambitions, and it  starts by truly understanding them.   How?  Ask them!  Work hard to gain clarity on those ambitions, then connect everything you do to help them build confidence and consensus to those ambitions.  You’ll be reinforcing a positive mindset and making sure that your customers don’t lose sight of what they hope to achieve against a deluge of information, options, and uncertainty.

Do you have big ambitions for your company?  You’ll get there faster if you help your customers achieve theirs.

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Category: go-to-market  

Tags: ambition  b2b-buying  confidence  consensus  settling  

Hank Barnes
VP Distinguished Analyst
6+ years at Gartner
30+ years IT Industry

Hank Barnes explores the dynamics, challenges, and frustrations enterprises face when buying technology products and services. Using that customer-centric lens, he advises those responsible for marketing technology products and services, general managers responsible for product portfolios, and startup CEOs on next practices to drive success for their customers and their business. Read Full Bio

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