Mindset Driven Dissonance

by Hank Barnes | March 20, 2018 | Submit a Comment

While digital business is changing markets, many organizations still struggle with change. They know they have to, but the can’t seem to do it. We all know that change is hard, but why can’t it happen when everyone knows it needs to happen. Here are a few observations:

A desire for innovative new technologies, but a strong preference for proven vendors
A desire to gain more enterprise agility, but long standing practices and a need for consensus that slow things down
and more

Effectively, the organization, and people in it, want to change, but it goes against the mindset and personality of the organization. So we thrash—and often change happens even slower. We’ll consider more ad hoc purchases, and may reevaluate our plans, but “settle” for a solution that is low risk and does little to accelerate change and competitive advantage.

Photo by David Bartus from Pexels

Some organizations are breaking through (I’ll share more on that later as the research develops) by adapting their personality and practices for the new normal. Sure, its about culture, but it’s more than culture–you can want to change and support change, but if your practices block it, you’ll get nowhere.

The only way to progress is to eliminate the dissonance between what you want to achieve and your traditional path to progress.

Additional Resources

Category: go-to-market

Tags: change digital-business innovation risk strategy

Hank Barnes
VP Distinguished Analyst
5+ years at Gartner
30 years IT Industry

Hank Barnes provides research and advisory services on go-to-market strategies for technology providers. He focuses on issues related to positioning, storytelling, the technology customer life cycle, and customer experience. Read Full Bio

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