Gartner Blog Network

Posts from Date:   2010-5

SaaS vs. Software: The Necessary Vendor Skills Are Different

by Guy Creese  |  May 28, 2010

How a vendor performs sales, marketing, development, and support differs greatly between whether the vendor delivers the solution through SaaS or software. This is important to understand, because it means that a great software house doesn’t necessary field a great SaaS solution–at least not in the beginning–and vice versa. The parts that don’t differ are […]

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SaaS vs. Software: End User Training

by Guy Creese  |  May 27, 2010

Training end users on how to use a SaaS system trails off more than with a software system (which is more episodic). For example, if an enterprise has just adopted, end users need to be trained on its general layout and how to use it. After that, because new features trickle in from time […]

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SaaS vs. Software: Comments on the Pricing Comments

by Guy Creese  |  May 26, 2010

I’ve several posts comparing and contrasting SaaS and software. So far, the thread consists of: SaaS vs. Software: The Release Cycle for SaaS is Usually (Not Always) Faster SaaS vs. Software: Their Licensing Needs to Be Integrated SaaS vs. Software: SaaS Has a Built-In Usage Feedback Loop SaaS vs. Software: The Pros and Cons of […]

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PLATO: Social Software, 1970’s Style

by Guy Creese  |  May 25, 2010

A recent post on Peter O’Kelly’s blog took me to a web site entitled, “PLATO History: Remembering the Future,” which focuses on the history of PLATO, a computer system originally developed at the University of Illinois. As a blurb for the PLATO @ 50 Conference states, “Come find out what social software, e-learning, online community, […]

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SaaS vs. Software: The Pros and Cons of SaaS Pricing

by Guy Creese  |  May 24, 2010

Software pricing is usually a large up-front cost; SaaS typically is pay-as-you-go. This difference leads to the pluses and minuses of SaaS pricing. The pros of SaaS pricing are: It’s cash friendly: Financially, the SaaS license fees are treated as an operating expense on the income statement, rather than as an asset burning a hole […]

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SaaS vs. Software: SaaS Has a Built-In Usage Feedback Loop

by Guy Creese  |  May 21, 2010

One capability of SaaS that’s rarely discussed is the fact that it contains a built-in usage feedback loop. Software, whether running on a client or a server, is pretty much an island. Once a vendor releases the product, the software runs on its own and sends very little usage information back to the vendor. This […]

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SaaS vs. Software: Their Licensing Needs to Be Integrated

by Guy Creese  |  May 20, 2010

Analysts talk about the need for a single platform that can run in-house or in the cloud, but not a lot has been written about the growing need for a single licensing model as well. In the SaaS world, this is crucial. We’ve seen a lot of interest from clients in SaaS-based e-mail–as long as […]

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Online User “Fingerprints”

by Guy Creese  |  May 20, 2010

There’s an interesting article in Computerworld entitled, “EFF: Forget cookies, your browser has fingerprints.” It talks about a recent Electronic Frontier Foundation (EFF) report that states that a web site can use JavaScript to gather information about a user’s browser, operating system, fonts, and plug-ins, and munge them together to develop a unique “fingerprint” for […]

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Capgemini Group to Sell Microsoft BPOS

by Guy Creese  |  May 19, 2010

Microsoft and Capgemini Group today announced that Capgemini will market and sell Microsoft BPOS (online versions of Exchange, SharePoint, OCS, and Live Meeting) within its Infostructure Transformation Services group. The interesting thing here is that back in September 2007, Capgemini made a big splash in announcing that it would market and sell Google Apps Premier […]

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SaaS vs. Software: The Release Cycle for SaaS Is Usually (Not Always) Faster

by Guy Creese  |  May 18, 2010

This is the first in a series of posts I plan to write comparing and contrasting the strengths of SaaS and software. Many people view SaaS as just software running on a web server. While true, that’s a viewpoint that misses the nuances of SaaS–and its the nuances that make all the difference. SaaS vendors […]

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