Gartner Blog Network

Gene Phifer
VP, Distinguished Analyst
21 years at Gartner
47 years IT industry

Gene Phifer is a VP, Distinguished Analyst in Gartner Research. Mr. Phifer covers customer engagement strategies, including customer experience, employee experience, user experience and digital experience technologies.Read Full Bio

Economic woes mean cutbacks for some, investment for others

by Gene Phifer  |  October 19, 2008

I was chastised last week by an attendee at Gartner’s Symposium for our analyst keynote address.  He said that we were telling everybody to cut back, retrench, delay big IT investments and to generally get very frugal due to the economic meltdown.  His beef was that those that continue to cut back past the trough […]

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Some digital immigrants “just don’t get it”, and probably never will

by Gene Phifer  |  September 28, 2008

In talking with lots of clients at Gartner’s Web Innovation Summit, held a couple of weeks ago in LA, the difference between digital natives and digital immigrants was reinforced.  As a reminder, digital natives were born in the Internet era and are the folks that are out here blogging, twittering, posting, and socially interacting on […]

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Experiences from the 2008 Web Innovation Summit

by Gene Phifer  |  September 21, 2008

Gartner’s 2008 Web Innovation Summit was held last week.  It was an exciting week, with lots of good buzz from attendees and exhibiting vendors alike.  As usual, the analysts did an outstanding job delivering presentations, running roundtable sessions, and doing client 1-1 meetings. I ran into a few surprises at the Summit. For one, I […]

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Gartner’s Web Innovation Summit 2008

by Gene Phifer  |  September 15, 2008

Finally, Gartner’s Web Innovation Summit 2008 has arrived.  As co-chair, I have been working hard on this conference for over nine months.  We have an exciting agenda focused on the Web, Software as a Service and Cloud Computing. I will be presenting the following sessions during the week:   Analyst Keynote   Don’t Forget to Mind the […]

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