Gartner Blog Network

Gene Phifer
VP, Distinguished Analyst
21 years at Gartner
47 years IT industry

Gene Phifer is a VP, Distinguished Analyst in Gartner Research. Mr. Phifer covers customer engagement strategies, including customer experience, employee experience, user experience and digital experience technologies.Read Full Bio

Social and political alignment in tech acquisitions

by Gene Phifer  |  January 4, 2019

Most vendors have mission statements which summarize their corporate values. These mission statements talk about customers and employees, and a few go further to discuss environmental and societal positions. Some extend this to a vision, not only of the future of the company, but also its role in society and the environment. And some vendors […]

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Observations on cloud computing from Day 1 of Gartner’s Application Architecture, Development and Integration Summit

by Gene Phifer  |  December 7, 2009

I am currently in Las Vegas at our AADI Summit. We have over 750 attendees, and the buzz is really good. This is Gartner’s primary conference for cloud computing in 2009, and the interest in cloud computing is very high. I did a keynote this morning with Dave Cearley and the room was packed. Lots […]

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On the 20th anniversary of the Web, part 2

by Gene Phifer  |  March 15, 2009

Last week I posted a tribute to Sir Tim Berners-Lee celebrating the 20th anniversary of the Web.  This week I’d like to look toward the future and discuss some potential scenarios for the next 20 years. I don’t pretend to have a crystal ball that looks 20 years into the future.  Yet I can see […]

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On the 20th anniversary of the Web, part 1

by Gene Phifer  |  March 6, 2009

On March 13, 1989, Sir Tim Berners-Lee wrote the first paper on adding hypertext capabilities to the Internet.  At the time, the Internet was used almost exclusively by defense agencies, defense contractors, and higher education institutions.  The traffic on the Internet was dominated by SMTP-based e-mail, NNTP-based newsgroups,  FTP-based file transfers and TELNET sessions to […]

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Thoughts from the opening session at Lotusphere 2009

by Gene Phifer  |  January 19, 2009

I am down in Orlando at IBM’s Lotusphere 2009 event.  Lotusphere is the annual conference targeted at users of Lotus products. It is held in the Disney Dolphin and Swan hotels, so once again I’m communing with Mickey Mouse. The opening session of Lotusphere 2009 started with an eye-opening segment by the Blue Man Group. […]

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Do Web 2.0 User Demographics Matter?

by Gene Phifer  |  November 30, 2008

The Gartner analyst community has been having a fun internal debate over the last couple of months over the validity of Web 2.0 user demographics.  For a while we have been talking about digital natives, those who grew up in the era of the Web and who naturally gravitate toward Web 2.0 concepts and technologies, […]

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Thoughts from Day 1 of the IBM Software Group Analyst Summit

by Gene Phifer  |  November 19, 2008

I’m at the IBM Software Group Analsyt Summit today and tomorrow.  I am sitting in the keynote, which is being delivered by Steve Mills.  The focus of the keynote is IBM’s industry solutions. I heard Steve mutter the word ‘application’ more in this speech than I have in any other.  And he used the term […]

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Keep your eyes on the prize

by Gene Phifer  |  November 14, 2008

Last week I was in Detroit delivering a local briefing.  The majority of the audience was from the automakers. You can guess what they were dealing with:  cost cutting above all else.  Being in IT in automakers (and many other industries) is not fun right now.  But in our zeal to cut costs, which usually […]

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Use of social software where the product buyer is not the user

by Gene Phifer  |  November 10, 2008

I ran into an interesting problem last week while doing sales calls.  The client was in an industry where they sell to corporate facilities, not direct to the end user of the product. The client was trying to find a similar company where social software was used to interact with end users. We have lots […]

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What’s after Web 2.0 (hint: it’s not Web 3.0)?

by Gene Phifer  |  October 27, 2008

I just had an inquiry with a client who wanted to discuss Web 3.0.  In discussing his questions, I learned that he had equated Web 3.0 to the semantic Web. Gartner has made it clear that we don’t think there will be a ‘Web 3.0’, at least not any time soon.  Web 2.0 was a […]

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