Gartner Blog Network

Eric Goodness
Research VP
10 years at Gartner
21 years IT industry

Eric Goodness is a vice president in Gartner Research, where he is the agenda manager and customer lead for Managed Services in the Communications sector. His research and advisory services focus on customer and vendor outsourcing and IT services… Read Full Bio

Managed IoT Services Will Accelerate IoT Adoption

by Eric Goodness  |  September 13, 2016

The number of inquiries for managed IoT services is increasing at Gartner. In fact, I’ve received a few inquiries where user organizations want 3rd party service providers to Plan-Build-Operate and Own their IoT solutions.  This is not the norm, but it is clear that a growing portion of enterprises understand: 1. the value of connecting […]

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Tangoe Acquires IBM’s Rivermine Telecom Expense Management Business

by Eric Goodness  |  June 3, 2015

On June 1st, Tangoe announced that that the company closed its acquisition of IBM’s Rivermine Telecom Expense Management (TEM) business. The IBM Rivermine business, acquired through the acquisition of Emptoris, provides fixed and mobile telecom expense management software and related services.  The acquisition gives Tangoe one of only a very few installed bases – that are comprised of global, blue chip clients – […]

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The Internet of Bling: PTC Acquires Axeda

by Eric Goodness  |  July 28, 2014

Last Wednesday, PTC announced that the company signed a definitive agreement to acquire Axeda Corporation. Axeda is a small software and services company with outsized visibility in the market to connect machines and sensors to the cloud for business value.  PTC acquired Axeda for approximately $170 million in cash which Gartner estimates is an acquisition […]

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Managed Mobility Services: The Global Enterprise Mobility Alliance Continues to Add Members

by Eric Goodness  |  January 16, 2014

Over the past 30 days the Global Enterprise Mobility Alliance (GEMA), a joint venture of providers of enterprise mobility managed services to multinational organisations, announced two new members: XSAT India a mobile systems integrator and specialist mobility service provider joined GEMA as the joint venture’s exclusive partner for India, enhancing the alliance’s capabilities and presence in the rapidly […]

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Enter Calero: New Competition for the Telecom Expense Management and Managed Mobility Services Markets

by Eric Goodness  |  December 9, 2013

Today Clearlake Capital Group, L.P. announced the formation of Calero Software, LLC  – a new provider of communications management software and related services to global enterprises. Calero is the  combined businesses of Veramark Technologies, Inc., PINNACLE  and Movero. The company provides communications expense management, managed mobility services, and mobile device management products and services.  All […]

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Managed Mobility Services – Magic Quadrant Participants

by Eric Goodness  |  March 27, 2013

Today I notified the following providers that they would appear in the first MQ dedicated to managed services for Enterprise mobile devices: Accenture AT&T Atos Cognizant CSC DMI Deutsche Telekom Enterprise Mobile IBM mobi Motorola Solutions Stratix Tangoe TCS Telefonica Unisys Vodafone VoxMobile WidePoint Solutions Based on responses to a pre-MQ qualifying survey, the following […]

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Off to #HPSummit

by Eric Goodness  |  March 6, 2013

I will be at the HP Global Industry Analyst Summit today and tomorrow.   I want to understand HP’s approach and level of investment/commitment to the Communications Outsourcing and Professional Services market.   In their ongoing restatement of priorities and strategies ‘networks and communications’ have been missing in almost every pronouncement.  If you have questions […]

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Machine-to-Machine and The Internet of Things in 2012: Big on Hype, Addressable Market Potential and Pain

by Eric Goodness  |  January 11, 2012

There is no doubt that the machine-to-machine market, as a component of The Internet of Things, holds a lot of promise for many OEMs, ISVs and ICT service providers.  I’m currently writing Gartner’s first ever user survey related to M2M solutions.  The survey engaged over 600 user companies across the US, UK, France and Germany. […]

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Telecom Expense Management in 2012

by Eric Goodness  |  January 9, 2012

A few thoughts about the Telecom Expense Management market in 2012: Managed Mobility Services Becomes a Viable Market Adjacency Continued headwinds in the global economy and a user base hell-bent on bringing their own mobile devices to work (BYOD)  will finally make MMS a viable process and IT service market for TEM providers.  One big […]

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2011: The Year of M2M and a New Outsourcing Frontier

by Eric Goodness  |  June 9, 2011

Yesterday I attended and presented at the Axeda Connexion 2011 conference in Boston (Twitter #Connexion11).  The conference brings together business and technology leaders together to discuss, and learn, about M2M and how connecting assets and devices create real business value.  While pretty gung ho about this market before attending, the conversations I had with practitioners […]

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