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Introducing BPM Shift – BPM is Dead, Long Live Big Change!

by Elise Olding  |  April 2, 2014  |  Submit a Comment

At Gartner we believe that BPM practices as we know them won’t cut it in the future. Tinkering for efficiency has run its course. Digitalization and the Internet of Things (IoT) are just a few of the disruptions that will require RADICALLY rethinking work. Companies that didn’t exist 10 years ago have massive market capitalization. The pace of change is increasing and our BPM practices aren’t evolving at the same pace. We must jump the chasm or perish. We need a shift. At Gartner we call this “BPM Shift” and it is part of our emerging Business Transformation agenda entitled “Big Change.”

Our working definition is:

  • Big Change involves significantly altering ongoing operations in a high risk environment characterized by elevated volatility, ambiguity, disparity/diversity and novelty/scope.

What are some concepts that will frame the shift? Here are some of my thoughts:

  • There is no longer a front and back office – all of your enterprise is the front office
  • Every employee is customer facing
  • Hierarchy will fall to the wayside – emerging organizational structures like holocracy will replace traditional org structures
  • Our view of end-to-end processes will be obliterated – order to cash will not exist
  • Behavioral analysis will replace process analysis

Your Turn – Calling for Participation

Today we are launching via Twitter and our Gartner BPM LinkedIn Group an open brainstorming invitation. What #bigshift do you envision? What are your thoughts?

To participate on Twitter – use the hashtag #BPMShift 
To participate on our LinkedIn group click here or find “Gartner Business Process Management (XChange) under Groups. (OK, and yes, the name does need to change!)
Please also comment via this blog.

Let’s invent! We want to hear your radical ideas and scathing comments!

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Category: bpm-strategic-planning  digitalization  employee-engagement  organizational-change  process-improvement  

Tags: bpmshift  big-change  bpm  process-improvement  

Elise Olding
Research Director
7 years at Gartner
32 years IT industry

Elise Olding is a Research Director covering the complex challenges of organizational change and business transformation from a people perspective. Her areas of focus include organizational change, communications strategies and emerging trends in employee engagement from a hands-on practitioner view. Ms. Olding provides research on a worldwide basis, advising clients on best practices to achieve sustainable change and business transformation. She is a member of Gartner's Business Process and Transformation team. Read Full Bio

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