Gartner Blog Network

Posts from Date:   2010-8

Social BPM Needs “Process Designers” Not Technology

by Elise Olding  |  August 30, 2010

Social BPM has been getting a lot of hype as a technology. It is not. Certainly, it is supported by technology, but it is a practice that requires the right skills. The skill that will be fundamentally required is process design. Social BPM requires understanding how to turn a process “outside in” by viewing it […]

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Selling the “Need for Change” is a Change!

by Elise Olding  |  August 24, 2010

I had an interesting discussion today (along with many others lately).  The topic centers on why it’s difficult to get an organization to embrace methods to deal with the people issues – communication, engagement and overall involvement.  For those of us that do this sort of work, it seems obvious why you need good communication […]

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Changing Culture – The Solution to Business Problems

by Elise Olding  |  August 18, 2010

I think of organizational culture as a set of behaviors that prescribe an organization to respond to situations in a uniform manner. There can be a “culture of execution”, “culture of safety”, “culture of delighting customers,” etc. It’s a set of norms that mirror what is important in an organization. The “culture” word is getting […]

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“Fail Fast” and Social Media

by Elise Olding  |  August 10, 2010

“Fail Fast” and  Social Media – Opposing Forces? I posted a tweet the other day and I feel it needs more context.  “How do we evolve a culture that embraces risk and failing fast in a world with instantaneous negative feedback?”  Is every small misstep now cause for a rant and public debate?  How do we […]

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Read My Mind – Augmented Cognition

by Elise Olding  |  August 4, 2010

Complexity seems to be part of the human condition and the way the world is evolving. There’s just no stopping the amount of information that available to us. The controversy over augmented cognition has been going on for some time. But, just like other leaps, it seems like only a matter of time before this […]

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