Gartner Blog Network

Posts from Date:   2020-6

Will Machines Be Better Customers Than People?

by Don Scheibenreif  |  June 4, 2020

There has been much talk about customers lately as a result of the pandemic. Human customers. That is right and understandable, given the fragile nature of business and society today. Customers are your path to recovery. But the future may hold something different. What if your best customers in the future aren’t even human? Will […]

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