Gartner Blog Network

Posts from Date:   2019-8

Customer Experience in a Time of Continuous Change

by Don Scheibenreif  |  August 8, 2019

Last year, Gartner introduced the concept of ContinuousNext during our fall IT Symposium conference series. It’s a framework of interacting capabilities that help you maintain momentum and describe the most important success behaviors we are seeing through and beyond digital transformation. Those capabilities include: augmented intelligence (the next step beyond AI), privacy, culture, digital product […]

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