As a member of Gartner’s Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in London.
Gartner research shows that customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. Our conference is designed to help technology and business leaders shape CX for improved business outcomes. We will share our perspective on the top priorities for CX leaders.
Specifically, I’ll be speaking on three topics:
Opening Keynote: Three Bold Strategies for Customer Experience Victory Ed Thompson, Brian Manusama, and I will share Gartner’s perspective on proven, surprising and bold practices that will help clients win with customer experience in the age of Digital Business.
Customer Experience in the Era of ContinuousNext. In this session, I will explain ContinuousNext. We introduced the concept of ContinuousNext last fall. It is our newest thinking to help clients succeed in a world that is constantly changing – through and beyond digital transformation. I’ll share my perspective on how it will impact the future of customer experience.
Top Technology Trends and Their Impact on Customer Experience. In this session, I’ll present Gartner’s view of the top technology trends for engaging customers in today’s digital world. I will review the trends, their impact on customer experience, and what clients can do next to leverage this work in their CX initiatives.
Summit details can be found here. You can also following along via Twitter with #GartnerCX
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