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Ready for Gartner Customer Experience Summit 2019

by Don Scheibenreif  |  April 24, 2019  |  2 Comments

As a member of Gartner’s Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in London.

Gartner research shows that customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. Our conference is designed to help technology and business leaders shape CX for improved business outcomes. We will share our perspective on the top priorities for CX leaders.

Specifically, I’ll be speaking on three topics:

Opening Keynote:  Three Bold Strategies for Customer Experience Victory Ed Thompson, Brian Manusama, and I will share Gartner’s perspective on proven, surprising and bold practices that will help clients win with customer experience in the age of Digital Business.

Customer Experience in the Era of ContinuousNext. In this session, I will explain ContinuousNext.  We introduced the concept of ContinuousNext last fall. It is our newest thinking to help clients succeed in a world  that is constantly changing – through and beyond digital transformation.  I’ll share my perspective on how it will impact the future of customer experience.

Top Technology Trends and Their Impact on Customer Experience. In this session, I’ll present Gartner’s view of the top technology trends for engaging customers in today’s digital world. I will  review the trends, their impact on customer experience, and what clients can do next to leverage this work in their CX initiatives.

Learn More 

Summit details can be found here. You can also following along via Twitter with #GartnerCX


Additional Resources

CRM Strategy and Customer Experience Primer for 2019

We outline our 2019 research plans for CRM and CX to help application leaders support these two different mission-critical priorities.

Read Free Gartner Research

Category: crm  crm-strategy-and-customer-experience  digital-business  

Don Scheibenreif
Vice President and Distinguished Analyst
9 years at Gartner
9 years IT Industry

Don Scheibenreif is a Distinguished VP Analyst with Gartner's Customer Experience research group. He works with with Customer Experience and other IT leaders on how emerging trends and digital business will impact CX and enterprise digital transformation. Read Full Bio

Thoughts on Ready for Gartner Customer Experience Summit 2019


    Over ten years attending this event in Europe, USA and Australia – it is truly the best CX event in the world!

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