Ready for Gartner Customer Experience Summit 2019
by Don Scheibenreif | April 24, 2019 | 2 Comments
As a member of Gartner’s Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in London.
Gartner research shows that customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. Our conference is designed to help technology and business leaders shape CX for improved business outcomes. We will share our perspective on the top priorities for CX leaders.
Specifically, I’ll be speaking on three topics:
Opening Keynote: Three Bold Strategies for Customer Experience Victory Ed Thompson, Brian Manusama, and I will share Gartner’s perspective on proven, surprising and bold practices that will help clients win with customer experience in the age of Digital Business.
Customer Experience in the Era of ContinuousNext. In this session, I will explain ContinuousNext. We introduced the concept of ContinuousNext last fall. It is our newest thinking to help clients succeed in a world that is constantly changing – through and beyond digital transformation. I’ll share my perspective on how it will impact the future of customer experience.
Top Technology Trends and Their Impact on Customer Experience. In this session, I’ll present Gartner’s view of the top technology trends for engaging customers in today’s digital world. I will review the trends, their impact on customer experience, and what clients can do next to leverage this work in their CX initiatives.
Learn More
Summit details can be found here. You can also following along via Twitter with #GartnerCX
Category: crm crm-strategy-and-customer-experience digital-business
Don Scheibenreif
Vice President and Distinguished Analyst
9 years at Gartner
9 years IT Industry
Thoughts on Ready for Gartner Customer Experience Summit 2019
Leave a Reply
Who's Blogging
- Bill Ray
- Jennifer Polk
- Jack Mackinnon
- Kristina Laroccacerrone
- Pete Basiliere
- Tim Barlow
- Jitendra Subramanyam
- Vivek Swaminathan
- Andrew Lerner
- Andrew White
- Hank Barnes
- Moutusi Sau
- Augie Ray
- Anton Chuvakin
- Michael Ramsey
- Dave Egloff
- Rene Buest
- Anna Maria
- James Meyers
- Adrian Lee
- Clare Dietz
- Craig Roth
- Mark Raskino
- Don Scheibenreif
- Debbie Wilson
- Deacon Wan
- Augusto Barros
- John Wheeler
- Avivah Litan
- Michael Mccune
- Cassandra Nordlund
- Noah Elkin
- Andrew Frank
- Marty Resnick
- Tony Iams
- Carlie Idoine
- Chris Ross
- Homan Farahmand
- Stephen White
- Christopher Little
- Hillary Plank
- Robert Hetu
- Nicole Greene
- Benjamin Bloom
- Jenny Sussin
- Cassandra Nordlund
- Karen Combs
- Jason Mcnellis
- Joseph Enever
- Cindi Howson
About
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.
https://www.linkedin.com/pulse/worlds-best-cx-event-sydney-graeme-jeffrey-boorer
Over ten years attending this event in Europe, USA and Australia – it is truly the best CX event in the world!
Thanks Graeme – look forward to meeting you at some point