Gartner Blog Network

Posts from Date:   2019-4

Ready for Gartner Customer Experience Summit 2019

by Don Scheibenreif  |  April 24, 2019

As a member of Gartner’s Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in London. Gartner research shows that customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use […]

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New Research Coverage: Customer Experience

by Don Scheibenreif  |  April 1, 2019

I am pleased to announce that earlier this year I joined Gartner’s Customer Experience research team. I will be advising IT and CX leaders on strategy at the intersection of Digital Business and Customer Experience. Previously, I worked in our Technology Innovation and CTO research team. I will continue to be part of Gartner’s leadership […]

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