Gartner Blog Network

Don Scheibenreif
Vice President and Distinguished Analyst
9 years at Gartner
9 years IT Industry

Don Scheibenreif is a Distinguished VP Analyst with Gartner's Customer Experience research group. He works with with Customer Experience and other IT leaders on how emerging trends and digital business will impact CX and enterprise digital transformation. Read Full Bio

New Research Coverage: Customer Experience

by Don Scheibenreif  |  April 1, 2019

I am pleased to announce that earlier this year I joined Gartner’s Customer Experience research team. I will be advising IT and CX leaders on strategy at the intersection of Digital Business and Customer Experience. Previously, I worked in our Technology Innovation and CTO research team. I will continue to be part of Gartner’s leadership […]

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From Digital Transformation to ContinuousNext

by Don Scheibenreif  |  January 17, 2019

Hi there – it has been awhile since I have posted to this blog. As much as I wanted to, other things always seemed to get in the way. You know how it is. One of my big projects over the last two years has been co-leading the development of Gartner’s Symposium ITXPO Opening Keynote. […]

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Understanding the Smart Social Citizen and Digital Society

by Don Scheibenreif  |  October 12, 2016

The smart city is evolving to include more citizen-led solutions powered by personal technologies that both challenge and stimulate digital society. This is the focus of  Market Insight: Disruptive Macro Trends for 2025 — Smart Social Citizens Shape Digital Society, a research note I co-authored with Anthony Mullen, a Gartner analyst in our Personal Technologies […]

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Following trends is good. Acting on the right ones is far better.

by Don Scheibenreif  |  September 16, 2016

How do you stay on top of macro trends? What is relevant and what isn’t? Which ones do you track, act on,  or ignore? This is the challenge facing many of our enterprise architect and technology innovation leader clients who are charged with maintaining a proactive hunt for external drivers and opportunities that will impact their […]

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The Emerging Market for Digital Business Consulting Services

by Don Scheibenreif  |  July 22, 2016

For the second year in a row, I’ve had the privelege to work with Julie Short, a Research Director on Gartner’s  technology and service provider team focused on digital business transformation and business consulting firms.  She recently published the  Market Guide for Digital Business Consulting Services – an update to our highly read document from last […]

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Technologies and Enablers for the Economics of Connections

by Don Scheibenreif  |  July 13, 2016

The opportunities to create and realize value will expand at an exponential rate as billions of Internet-connected things become integrated into the ways we work, live and play. The pace of change is increasing, as more enterprises, from startups to established industrial conglomerates, recognize and act on these opportunities. At Gartner, we believe the capabilities, […]

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Architecting for Things As Customers

by Don Scheibenreif  |  April 1, 2016

What happens when internet connected things start taking on the behaviors of human customers? How will your business need to change when things become your customers? As part of Gartner’s Special Report  Unlock Digital Business Value Through the Economics of Connections, Jenny Sussin, Tad Travis and I took our work on this subject a  step further in Architect […]

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Gartner Special Report: The Economics of Connections

by Don Scheibenreif  |  March 25, 2016

I am pleased to announce the publication of Gartner’s latest Special Report on Digital Business:  Unlock Digital Business Value Through the Economics of Connections (non-clients, can access the landing page here).  Eighteen Analysts contributed across the spectrum of Gartner’s research groups. Gartner defines the Economics of Connections as the creation of value through increased density of […]

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Smart Homes: The Next CPG Battleground?

by Don Scheibenreif  |  November 24, 2015

Will the smart home be the next battleground for CPG brands? This is one of three impacts I write about in How Digital Business Will Create Consumer Growth Opportunities in Consumer Goods Manufacturing.  Gartner estimates that 30 billion devices will be connected to the Internet by 2020 (see “Forecast: Internet of Things, Endpoints and Associated Services, […]

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Gartner Research is Hiring – Join Us

by Don Scheibenreif  |  October 12, 2015

Gartner Research is growing and we’re seeking talent for the team that will ensure our thought leadership for years to come. I’m sure you know — or know someone who knows — the kind of people we are looking for — smart, experienced and emblematic of the Gartner core values of integrity, objectivity, no-limits mindset, […]

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