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“Getting Back to Normal” by Paul Schenck

by Debbie Wilson  |  April 29, 2020  |  Comments Off on “Getting Back to Normal” by Paul Schenck

The shutdowns related to the pandemic have been going on for
weeks now. People are anxious to get back to normal. Getting back to normal
will help the economy. This concept of returning to normal to improve financial
position can carry over to ERP projects. Returning to normal functionality out-of-the-box
instead of highly customized processes will help the financial position of the ERP
program and the organization at large. With the impact of the pandemic on businesses,
cost optimization will be a big focus. Standardizing systems back to normal
will be important. The old customized transactions and reports and dashboards from
the legacy system may be returned to normal or “best practices”.

Due to the pandemic many people have had to reduce activities
to essential services like groceries or the pharmacy or healthcare. When ERP programs
resume or continue business leaders may be forced to rescope projects to
deliver only what is absolutely necessary to fit in the new budget. Businesses may
also need to define what is an essential service or function. This will take a major
adjustment, but we have proven very adaptable through this crisis.

As with any big decision, ERP scoping should be determined
based on the risks present and the needs of the collective group. Another
aspect should be the new approaches that can be created. There has been
significant disruption and this may allow new ideas and approaches to emerge. Working
remotely and using video conferencing has become a normalized activity. That
may allow global ERP projects to be handled in a different way where it does
not require as much traveling. Resources can contribute to a project that may
have been restricted before.

As we get back to normal, new ERP challenges will arise
where business users need to standardize more aggressively. They may need to
cut back to essential scope of services. However, fresh approaches can be
brought in this new normal like virtual engagement and digitalization. After
all this time shut down, these new challenges and approaches are something to
look forward to.

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Category: applications  erp-it  

Deborah R Wilson
Managing Vice President, ERP Strategy Team
12 years at Gartner
20 years IT industry

Deborah Wilson, a recovering Gartner research analyst, leads the Gartner ERP strategy research team. Read Full Bio

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