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“Innovation Frustration” by Debbie Wilson

by Debbie Wilson  |  December 21, 2018  |  Comments Off on “Innovation Frustration” by Debbie Wilson

The holidays are upon us!  It’s such a blessed time to unplug from routine, enjoy family and shift from the inbox to the big picture.  When I have downtime like this I find my thoughts drifting between “wow, my favorite Christmas cookie!” to “where is all this innovation in technology taking us?”  It is the latter thought that I’d like to spend a few moments on.

Cropped Christmas CookiesIt’s so easy to get bogged down in the day-to-day troubles of making innovation – all these new things – work.  Most of us are in at least one hot competitive race to do “it” better, faster and first!  But darn, that new technology isn’t always helpful.   Your computer crashes again.  The upgrade you are working on is behind schedule.  Your internet is slow because everyone is home.  Alexa isn’t answering when you call.  The predictive algorithm you’ve been working on so hard on isn’t right.  Our Garnter ERP strategy team takes hundreds of calls each year with clients who mainly want to vent a bit about their innovation frustrations.  Their frustration is almost entirely understandable.

This holiday season, I encourage you to step back a bit and think about this.  The technology transition of the magnitude this world is attempting is going to cause pain.  So much of what we do is new, or is at least newer.  There simply are no “tried and true” solutions or “best practices” for much of our work.  We are coping and inventing best practices as we go.

But for what it’s worth, I believe that we are living in an absolutely fantastic time that is nothing short of a next-generation industrial revolution.  I can only imagine that twenty years out our lives will change radically.  Think of it:  voice browsers will be the normal way to interface with a computer.  You’ll be able to summon an operating system anytime, anywhere.  Autonomous cars will take over the roads, changing the way children get to school, the elderly go shopping and workers commute.  Video meetings will be commonplace, enabling masses of workers to leave dense cities and congested commutes and live anywhere they want.  Enterprise software will automate mundane work, freeing people to earn their living in more meaningful ways. Predictive algorithms will reduce waste of all kinds – from overstock of food in restaurants to garbage that pollutes our oceans.   Day-to-day life will surely, radically change for most people:  where we live, how we work, how we play.  We have already seen drastic changes in how we socialize.

How lucky you and I are to be born at this time.  We get to see, hear and live these amazing changes first-hand.  How much more interesting it is to be present at a time of great innovation then hear about it from reminiscing elders!  We are truly blessed.

Friend, I wish you and your family a happy, healthy holiday season.  And I encourage YOU to appreciate the wonder of these frustrating, crazy, amazing times.

Additional Resources


Deborah R Wilson
Managing Vice President, ERP Strategy Team
12 years at Gartner
20 years IT industry

Deborah Wilson, a recovering Gartner research analyst, leads the Gartner ERP strategy research team. Read Full Bio

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