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What are you waiting for? Get serious about including AI into your postmodern ERP strategy! by Denise Ganly

by Debbie Wilson  |  March 21, 2018  |  Comments Off on What are you waiting for? Get serious about including AI into your postmodern ERP strategy! by Denise Ganly

Denise Ganly4In the words of Bob Dylan, times they are a changin’. Digitalization is happening at an ever increasing pace. For those of us working in the postmodern ERP space, our lack of readiness and the systems’ inability to cope with these changes are becoming woefully apparent.

We continue to approach the challenges with a mindset that reflects ERP’s 1960s heritage. We look for process efficiencies and improvements because that’s what we’ve been conditioned to do. For example, we’ve been deploying RPA to help automate processes and gain efficiencies. Terrific! But that’s just a variation on the process improvement work we’ve been carrying out for the last 20 years.

We need to radically change our thinking. We need to stop thinking about how we can improve the existing process and start thinking about how we can completely transform them because that’s what digital business demands. We need to ask “what if there is a machine that is smart enough to be right more than me, and is also tireless, expendable, superfast, miniature, and practically infinite in abundance?”  “What if there are a variety of them working together?” We need to get serious about how we can incorporate the rapidly maturing AI technologies into the processes supported by postmodern ERP.

How would this change our approach to supporting our process needs? Are you and your organization ready to take the leap into the artificial intelligence age?


Deborah R Wilson
Managing Vice President, ERP Strategy Team
12 years at Gartner
20 years IT industry

Deborah Wilson, a recovering Gartner research analyst, leads the Gartner ERP strategy research team. Read Full Bio

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