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“ERP Selection – What is the Best Option for Me?” by Denis Torii

by Debbie Wilson  |  March 15, 2018  |  Comments Off on “ERP Selection – What is the Best Option for Me?” by Denis Torii

Denis Torii“Can you tell me what is the best application for replacing my current monolithic core ERP application”? That is a question many on our team get from clients all the time. And while the answer is almost always NO, the essence of the answer is that best application and best vendor will always be particular to your situation. As my colleague Mike Guay pointed out in this blog a couple of weeks ago, this is ‘Not Your Old ERP Anymore’ – so technology and capabilities have greatly increased, but that also leads to a more complex decision process. And the competitive landscape only makes that worse, as each vendor tries to convince you that you need to implement the latest and greatest or else, you will be lost in the dark space in a matter of minutes.

So, how can you answer this question? A few key pointers should be:

  1. What are the drivers to consider the replacement of that application?
  2. What are the business capabilities I need to achieve my business goals, short and long term?
  3. Is there opportunity and willingness from the corporation to support this initiative? Or is this `a technology-driven replatforming project?
  4. What kind of vendors are you looking for? Do you need top global expertise or are niche players likely to provide a solution fit-for-purpose?
  5. How much agility do you need to gain and where do you really need it? Do you need a suite approach or a federated technology set?
  6. How does this initiative relate to your Digital Business strategy? Is it going to promote the agility and flexibility required for that new setup?

Let’s highlight the few word above – there’s no simple and extensive guideline to reach the final conclusion. There is no perfect option, so you need to understand what your priorities are. You may have heard that “Good, Cheap and Fast only come in pairs” phrase – you need to choose your battles.

Coming back to the question that led to this post: I cannot tell what is the best option for your specific needs. But I can tell you that the more questions you ask that help you define where you are and where you want to go, higher are the chances that you will be able to answer that question. Will the answer be perfect? Probably not, but as Vince Lombardi said “Perfection is not attainable, but if we chase perfection we can catch excellence”.


Deborah R Wilson
Managing Vice President, ERP Strategy Team
12 years at Gartner
20 years IT industry

Deborah Wilson, a recovering Gartner research analyst, leads the Gartner ERP strategy research team. Read Full Bio

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