I find a strikingly curious conundrum happening in procurement automation. There has been a well-known, long-term challenge with the usability of applications in e-procurement, e-sourcing, etc, and clients have begged for quicker screen refresh times, fewer clicks and more intuitive screen lay-outs. But what I’ve observed recently is that when vendors try to respond to this – procurement complains. Why? Because they are afraid their stakeholders won’t like the new UI, problematic as the old one may be, it’s something they are used to. So, the result is, buying organizations are often more likely to put off an upgrade that involves a UI change. And the root cause for this? I suspect that is the tendency of procurement to make usage of systems “voluntary” – and when users have to learn a new interface . . . well here is another reason why I strongly advocate that buying organizations require the use of procurement applications.
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