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Answering Ariba’s 9r1 Upgrade Call

by Debbie Wilson  |  October 15, 2009  |  2 Comments

You can pretty much assume that when I haven’t blogged for a while – something is up.  That has certainly been the case over the last month, as I have been buried with calls from Ariba customers of older on-premise products version 8.2 and 4.4 and older – asking about their options now that Ariba has formally ended support for these products.   Published newly this week is my note on the subject – (subscription required).   The whole situation is a good reminder to buyers to carefully review vendor contracts before signing them.  Its also a good heads up to vendors that it is in your best interest to help customers plan as far in advance as possible for upgrades.

Category: maintenance-support  research-library-subscriptionpurchase-required  

Deborah R Wilson
Research Vice President
8 years at Gartner
15 years IT industry

Deborah Wilson, a Gartner research vice president, covers procurement strategies and applications. Her areas of interest include procure-to-pay, e-marketplaces, e-sourcing, spend analysis, services procurement and supply risk assessment. Read Full Bio

Thoughts on Answering Ariba’s 9r1 Upgrade Call

  1. Senthil says:


    Most of the Ariba customers were waiting for quite some time to see whether to upgrade to 9r1 or to go for SAP SRM / Oracle iProc / Other Options. Customers were closely watching for some success / failure stories in 9r1 upgrade / implementations, to make a business case suiting thier business and get IT budget approvals. Now when Ariba have ended the 8.2 and 4.4 support they are pushed to make a decision and go for the deep dive. Hope Ariba’s results for the next 2 quarters reflect this :)



  2. […] Wilson from Gartner addressed this very subject on October 19th in her blog posting, “Answering Ariba’s 9r1 Upgrade Call.” Of course, there are several problems with waiting. First, it is difficult to increase spend under […]

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