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The Right Tool at the Wrong Time

by David McCoy  |  June 30, 2011  |  Submit a Comment

I lost a little leveling wheel in my move last weekend. It’s a round disk that sits on the bottom of each leg of my Jesper Sit and Stand fancy-pants desk. I guess it fell off in the moving trucks (yes, plural) because we can’t find it anywhere. Technically, I can’t find it anywhere. No one else cares about my little leveling wheel. They’re still trying to find which box contains fresh clothes and which contains basic cookware. They’re still trying to find the bedrooms in this new place.

Anyway, I have to order a replacement wheel, so I called the dealer and he asked “What’s the diameter?” Heck, I didn’t know. I went to my toolbox to get a ruler, and I didn’t have one. I had a fancy pressure gauge, an oscilloscope (nerd alert), some incredibly fancy wire cutters, a LASER level, and a ton of other hot tools. But, I didn’t have a stinking ruler. There’s a lesson there. It’s a lesson for BPM practitioners and vendors. Tools are great, but sometimes you need just the basics. Sometimes, all you need is a ruler, and all you have on hand is a fancy laser level. Sometimes…

Is it possible that some of you are doing effective process management with butcher block paper, sticky pads, and markers? Is it possible that some of you who’ve paid boatloads of money for the latest tools are dead in the water on your BPM efforts? Nah. Not possible. Right…

It’s not the tools. It’s the technique. Good technique + the right tool at the right time = success.

PS. It doesn’t hurt to label the SIDES of your boxes before a move and tape all four of the little leveling wheels to the bottom of your desk. I’ll remember that next time.


David W. McCoy
Managing VPt
19 years at Gartner
33 years IT industry

David McCoy manages the analysts on the IT Procurement and Asset Management team. David started Gartner's BPM research and is credited with defining the market that emerged ...Read Full Bio

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