Gartner Blog Network

David W. McCoy
Managing VPt
19 years at Gartner
33 years IT industry

David McCoy manages the analysts on the IT Procurement and Asset Management team. David started Gartner's BPM research and is credited with defining the market that emerged ...Read Full Bio

Changing the Guard for Gartner’s BPM Leadership

by David McCoy  |  July 31, 2012

I haven’t blogged in a bit, but then none of you sent me flowers or chocolates, so I guess we’re even. I’m blogging today to herald my last day leading the BPM team. Before you gasp or cheer or do one of those silly dances you saw on Youtube, let me clarify. I’m not going […]

Read more »

This is Why We do Business Process Simulation

by David McCoy  |  November 4, 2011

It’s not like you’re planning a trip to Mars, but your fancy new processes are just as alien and hostile until you’ve simulated them and refined them based on what you learn. Do it. It’s not a dark science or a play toy. It’s common sense.

Read more »

Your Biggest Challenge with BPM?

by David McCoy  |  October 20, 2011

I’m working on a list of prioritized client challenges to guide the 2012 BPM research agenda. It’s a list of the usual (vendors/tools), the new hot spots (innovation potential) and the few that will fall into “not sure that’s a really big challenge” and be dumped. What is your BIGGEST challenge with BPM?  I’d like […]

Read more »

The Ultimate Management Theory Book?

by David McCoy  |  August 12, 2011

I’ve not been a fan of management theory books. I have my reasons, and you probably know that from my posts in 2008. Too many of the books on the shelf are temporal ramblings from someone who has done something noteworthy and been approached by a publisher. Many are little more than comic books for […]

Read more »

The Right Tool at the Wrong Time

by David McCoy  |  June 30, 2011

I lost a little leveling wheel in my move last weekend. It’s a round disk that sits on the bottom of each leg of my Jesper Sit and Stand fancy-pants desk. I guess it fell off in the moving trucks (yes, plural) because we can’t find it anywhere. Technically, I can’t find it anywhere. No […]

Read more »

BPM Certification Remains #1 Search Topic

by David McCoy  |  May 26, 2011

On my blog, “BPM Certification” is still the #1 search term at 9.3% of all searches. If you add in the variants (BPM Certificate, BPM certifications, Business Process Management certification), you get a total of 13.2% of the searches devoted to this topic. What does this tell us: Y’all appear to be interested in having […]

Read more »

BRM-aaS: Hot or Not?

by David McCoy  |  April 13, 2011

John Dixon and I are writing research on Business Rules functionality delivered as a service in a “Platform as a Service” model. It’s a rare bird today. Demand for pure BRM-aaS? Not sure. BR functionality is often bundled with other functionality (e.g., BPM) and if you’re going to the cloud, why wouldn’t you go with […]

Read more »

When the customer has end-to-end visibility, and you don’t

by David McCoy  |  March 30, 2011

Interesting day, today. In dealing with a service provider, I found that I have more visibility into the process they are providing than they do. That’s pretty sad. Part of me wonders if they’ll call me up and say, “David… what do you see from your view? Tell us, because we can’t see the whole […]

Read more »

A BPM Doomsday Clock

by David McCoy  |  March 24, 2011

I like visual metaphors, so imagine this one. You have three actors: “The Man” or “The Woman.” Those management types. “The Workers.” Those wage slaves “The Process People.” Those gurus who claim to make life better. What if each actor had a big wall clock? What if each clocks was labeled with a “tag” (e.g., […]

Read more »

Monday Mind Games: What if “BPM” – the term – didn’t Exist?

by David McCoy  |  March 21, 2011

If the collection of activities that we refer to as Business Process Management – aka BPM – wasn’t called BPM, what would it be called? Note, I’m assuming that the tenets and the underlying value proposition of BPM remain true, that the activities behind the name still exist. This isn’t a trivial exercise, even if […]

Read more »