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Selling new products is a matter of will and skill

by Dave Egloff  |  December 10, 2018  |  Submit a Comment

Organizations are excited to launch a new product. The launch is a result of the hard work of many and the potential for success feels limitless. Disappointment is also felt by many if the product launches slower than anticipated. The finger-pointing may start and it’s not long before everyone looks at where the rubber meets the road: the sales force.

new product - pexels

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Assuming all things check out across Product and Marketing, it is fair to scrutinize the sales force. However, when you do, consider if your challenges are a matter of will or skill.

A will problem shows in an inability to attract seller attention – i.e. soft pipeline or stale opportunities. The premise is that sellers feel that selling the new product isn’t an opportunity as much as an opportunity cost to selling the legacy products. A remedy for a will problem is compensation. When examining the opportunity cost conundrum, consider these factors:

  • Rate of Pay – does the seller get the same rate of pay for all products? A premium rate may be needed to attract the seller to the new product.
  • Size of Deal – what is the anticipated deal size for the new product compared to the historical average deal size (across other products)? If your sellers typically sell $1M deals, a $100k new product deal feels less like an opportunity and more like a $900k opportunity cost.
  • Length of Opportunity – this time metric is a proxy for level of effort. Like Size of Deal, this is a comparative metric between the new product and historical averages. People do not want to work harder for the same level of pay.
  • Perceived Success Rate – if sellers don’t see an opportunity, they will focus their energy on where they perceive more success.

A skill problem signifies that the sellers are missing something. Skill problems reveal themselves in both a lack of seller attention (i.e. soft or stagnating pipeline) and an inability to close deals (i.e. low win-rate). Sales enablement is the remedy for skill problems. If seller skill is your challenge, consider the following solutions:

  • Launch a product awareness campaign to help sellers understand and effectively communicate the value proposition.
  • Audit sales collateral to ensure that your sellers have the proper tools to become new product savvy, target the right opportunities and improve execution.
  • Leverage differentiated content to appeal to the various learning styles across your organization.
  • Ensure your sales managers are involved. They can highlight the new product launch in their team meetings and reinforce the launch in their one-on-ones.

A slow product launch is frustrating and causes friction across your Go-to-Market stakeholders. To avoid this friction and improve sales results, tune into both the sellers’ will and skill to sell the new product.

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Category: sales-performance  

Tags: product-launch  sales-compensation  sales-enablement  sales-performance  

Dave Egloff
Senior Director
1 years at Gartner
20 years IT Industry

Dave Egloff is a Senior Director, Analyst in the Gartner for Sales Leaders practice. His current work focuses on key initiatives in sales strategy, sales operations and sales compensation. Read Full Bio

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