It has long been apparent to me that Cloud Computing represents a significant change in the relationships between providers of solutions based on technology and the consumers who use those solutions. Whether you are talking about how computing solutions are paid for, who delivers them, or what the contracts for those services look like, you have to deal with the trust that must be established between service providers and service consumers. And, one of the key ways of building trust is to agree on who gets what rights, and who takes on what responsibilities.
In the past 8 months, I’ve worked with a number of industry players to try to put into words some of the issues that can erode that necessary trust between providers and consumers in the cloud. That effort is part of Gartner’s Global IT Council where we not only looked at the issues, but actually sought to propose some basic approaches to addressing those issues.
The Gartner Global IT Council for Cloud Computing consists of CIOs and senior IT leaders of large global enterprises who work together to create actionable real-world recommendations and drive fundamental changes in the way the IT industry works.
The Council’s list of Rights and Responsibilities for Cloud Computing identifies some of the more interesting “basic truths” that should be self-evident but often are not. It seeks to establish a checklist of elements that should be addressed in any contractual agreement between cloud service providers and consumers. Once that checklist is in hand, a proper discussion of how to most effectively evaluate, select, and consume cloud services can be started. This is necessary even for simple cloud services, but is essential for the most mission critical of business processes supported by cloud computing.
The Councils preliminary findings and a detailed overview of their Charters can be found athttp://www.gartner.com/technology/research/reports/global-it-council.jsp. Join the discussion and help the list grow and change over time as the industry evolves the dialog.
Category: applications bill-of-rights bpm business-process-management cartoon cloud emerging-phenomena emerging-trends it-governance responsibilities service-orientation strategic-planning vendor-contracts
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