by Daniel Sanchez Reina | October 14, 2019 | Submit a Comment
This is the second one of a series of 3 posts about the cultural pitfalls between Western Executives and their Chinese stakeholders.
For the purpose of this post, “Western” loosely refers to executives from the U.S., Canada, Europe, Australia and New Zealand.
Enter the Personal Relationship
Deal- Versus Relationship-Focused Cultures
Deal-focused cultures tend to separate effective and cognitive trust at work, while relationship-focused cultures tend not to distinguish them.
Deal-focused cultures build trust through business-related activities. If you work well consistently you will make yourself reliable, and people will want to work with you because they trust you.
Relationship-focused cultures build trust through the personal bonds that you create with your interlocutor over meals, drinks and informal chats. These relationships are built slowly over time and are very solid.
In relationship-focused cultures, it is important to establish a good personal rapport before reaching any professional agreement. In fact, that agreement will likely not happen if you don’t nurture first a personal relationship. The more to the right of the spectrum, the higher this trait is. U.S. and many European countries are at the other end of the spectrum, so it will be a hard nut to crack if you are not culturally used to it. If you want to establish a fruitful relationship based on trust with Chinese people, spend personal time with them, show interest on their personal life.
Learn How to Show Disagreement
Confrontational Versus Nonconfrontational Culture
A confrontational culture considers disagreement and debate positive elements to strive for excellence. A nonconfrontational one considers disagreement and debate negative factors that contribute neither to the relationship nor to the results.
As you can see, China is at the very end of the nonconfrontational side of the spectrum.
As an exception, Chinese people can be confrontational as long as the level of hierarchy is the same, but they will not be so with someone they know or with someone above them in the hierarchy.
If you want to keep a good relationship with them, especially if the hierarchical level is the same, you have to focus on trust as we mentioned in the previous section, to minimize the out-group effect.
You will not get your Chinese audience to express their ideas openly in a group meeting, particularly if there is somebody upper in the hierarchy in the room, or someone with higher seniority or age. Disagreeing publicly is viewed as disrespectful.
May wisdom and courage be with you.
Daniel Sanchez Reina
View Free, Relevant Gartner Research
Gartner's research helps you cut through the complexity and deliver the knowledge you need to make the right decisions quickly, and with confidence.Read Free Gartner Research
Category: change-communications cio-leadership-culture-and-people
Tags: china communication confrontation culture trust