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Digital Workplace Vendors Should Offer Free Access or Premium Upgrades During COVID-19

by Craig Roth  |  March 23, 2020

Cloud-based digital workplace services are in high demand due to the COVID-19 pandemic. What should vendors of these services do that balances the ability to do good while helping others against not wanting to seem crass or opportunistic? Augie Ray wrote a blog post “Beware of Virtue Signaling or Outright Greed in Brand Communications About COVID-19” that […]

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With Conferences Falling to Coronavirus, It’s Time to Rethink the Virtual Conference

by Craig Roth  |  March 5, 2020

It has become de rigueur in the past few weeks for conferences to be cancelled due to “an abundance of caution” about coronavirus (COVID-19). Many of the announcements promise a conference will still proceed as a virtual conference just like the planned one, but potentially more boring.  Maybe this is the time to up the […]

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Do I Have Too Many meetings? Too Many Emails?

by Craig Roth  |  January 8, 2020

How do you determine if your employees have “too many” meetings?  Too many emails? I’ve entertained this question many times over the years as part of my interest in “enterprise attention management“.  But software vendors have put a new twist on the answer by building products that attempt to provide some data and perspective into this question.  […]

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2019: When We Exceeded 1 Billion Knowledge Workers

by Craig Roth  |  December 11, 2019

At some point this year, someone, somewhere in the world started work for the first day of a new job without realizing he was the one billionth knowledge worker currently employed.  It is the first time there have been that many knowledge workers in history. I am assuming this worker was a male, since slightly more males are […]

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Should Enterprises Have 50 Words for Collaboration?

by Craig Roth  |  December 5, 2019

You may have heard the tale that “Eskimos have 50 words for snow.” This tale has been disapproved. But the general idea is still appealing: that if something is important and regularly encountered by people they will get more specific about it and adapt their language to properly describe what they see. If humans can […]

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Information Overload: We Can Only Make Headway Through Attention Management From All Sides

by Craig Roth  |  July 16, 2019

Attention management is a difficult problem to solve. And that includes its related cousins of information overload, email overload, interruptions, distractions, and inability to focus. Try to set aside more time to think and reflect and you may find your management scheduling over it and telling you to get more work done. Complain to your […]

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Do Older Workers Have High Digital Dexterity?

by Craig Roth  |  July 11, 2019

Today I want to walk through one of the more interesting findings from my digital dexterity index (DDI) research. While aggregating an index of six questions from a larger survey of digital attitudes and experiences I found that the youngest workers have the highest digital dexterity. That’s not the interesting part – you probably expected […]

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The Secret Lives of Productivity Applications

by Craig Roth  |  June 25, 2019

We think we know our productivity tools so well – email, powerpoint, excel. They’re so familiar to us. You email a few paragraphs to groups, create a slide presentation in Powerpoint, and calculate columns and rows of numbers in a spreadsheet. But all of these tools have secret lives. Or, at least secret to many […]

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Digital Dexterity Means Succeeding When Introducing New and Better Ways of Working

by Craig Roth  |  June 11, 2019

A digitally dexterous organization is one that can succeed when introducing new and better ways of working. In all this talk about digital dexterity and how to increase it, sometimes that purpose gets lost. As well as the importance. The Wall Street Journal’s CIO Journal had an article called “Automating Workplace Tasks Can Backfire if […]

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AI Ethicists: Moral Grounding or Public Relations Trick?

by Craig Roth  |  June 5, 2019

The Wall St. Journal wrote in a March 1, 2019 article that the “Need for AI Ethicists Becomes Clearer as Companies Admit Tech’s Flaws“. I’m all for ethics being applied to an uncharted technological domain that could have tremendous consequences. But what’s being described sounds more like “AI business risk mitigation” than “AI ethics” to […]

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