Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

Future of work

by Craig Roth  |  June 3, 2019

The “Future of Work” was a hot topic at our Digital Workplace Summit last week in sunny Orlando (sunny, hot Orlando). I spoke during the conference on “The Workplace of the Future” and Jeff Mann closed out the conference with it for Thursday’s keynote. And this time, instead of just talking I had a chance […]

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Portals Remembered: It Was a Dark and Stormy Market …

by Craig Roth  |  May 24, 2019

It was a dark and stormy market; the revenues rose to frothing peaks like the waves of a March nor’easter – only to crash down upon the shores of reality, where vendors consolidated like waves blending into a shimmering, watery shingle before fading into the moonlit sand. Sorry for that, but it’s easy to be […]

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What Should We Be Doing?

by Craig Roth  |  May 22, 2019

“What should we be doing?” is the simplest question for a vendor to ask me, but impossible to answer without knowing about that vendor’s goals. As an end user analyst I could assume the goals to be beating out the competitors on features and growing. The vendors were asking what the end users are complaining […]

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A Vision Statement for Vision Statements

by Craig Roth  |  May 8, 2019

One of the things I really enjoy about my job is dealing with vendors and service providers that are pushing the boundaries of how employees work. Sure, they have to invent products that provide better ways of collaborating, sharing information, discerning insights, and remaining productive while mobile. But success depends on more than whatever the […]

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The “Random User Interface”

by Craig Roth  |  March 11, 2019

This morning I logged into one of the productivity tools I use regularly and found that many of the controls have been moved around and a few options are now gone. This isn’t unusual anymore. As subscription models and cloud-delivered products have become more popular the rate of change has increased dramatically. Usually these frequent […]

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Survey Shows Employers and Workers Have Drastically Different Views on AI’s Impact on their Jobs

by Craig Roth  |  February 20, 2019

There are more AI surveys out there than you can shake a stick at, but most of them are of IT implementers or AI experts. Those offer valuable views of AI, but the workers’ views matter as well since (unless they are being replaced) they will have to train and learn to work with the […]

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The Collaboration Market is Dead! Long Live Collaboration!

by Craig Roth  |  February 7, 2019

I’m busy churning away on our Market Share process, where I’m in charge of the content services platforms, content collaboration platforms, email+authoring, and collaboration markets. Or rather, I was in charge of the collaboration services market until it was removed from market share. Whodunnit? It was me (… in the Office, with a spreadsheet – […]

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And The Winner of Super Bowl LIII is … Robots

by Craig Roth  |  February 4, 2019

For those not interested in the lowest scoring Super Bowl of all time, the most excitement probably came during the commercial breaks. And during the most expensive ad time on TV one theme came through loud and clear: robots. As Forbes summarized: The Robots/Devices vs. Humans Battle: A few ads played up the robot/machine versus […]

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Are Digital Distractions Harming Labour Productivity? Maybe Not As Much As You Think

by Craig Roth  |  January 28, 2019

An article in The Economist on “Are digital distractions harming labour productivity ?” contains some fallacies that should be considered when mounting the digital distraction high horse. It’s been a while since I mounted my own “information overload realist” high horse, but I still have some of the saddle sores. I rode it quite a […]

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Age: The Missing Spot on the Tech Diversity Rainbow?

by Craig Roth  |  January 25, 2019

Thinking about the vendor conferences I attended in 2018 I’m happy to note the increasing diversity. The attendance seems slightly more inclusive than in years past. Although that’s from a low point at a SharePoint conference about 10 years ago when a sign outside the women’s restroom read “in consideration of SharePoint Conference this is […]

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