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Survey Shows Employers and Workers Have Drastically Different Views on AI’s Impact on their Jobs

by Craig Roth  |  February 20, 2019  |  Comments Off on Survey Shows Employers and Workers Have Drastically Different Views on AI’s Impact on their Jobs

There are more AI surveys out there than you can shake a stick at, but most of them are of IT implementers or AI experts. Those offer valuable views of AI, but the workers’ views matter as well since (unless they are being replaced) they will have to train and learn to work with the new technology. If they decide to resist, the organization’s plans for AI may be stymied.

The most interesting findings come from surveying both audiences (why would you want to do that?) and comparing the results. The result can be seen in the infographic below. The expectations regarding AI increasing co-worker collaboration shows the starkest difference. In this digitalized world, employees increasingly value working with others. So the findig that 85% of workers do not think AI increases co-worker collaboration (by taking away mundane tasks) is a bit surprising.

Mind the Gap in AI infographic

What this shows is that the softer side of AI implementations needs serious attention. Clearly some groundwork needs to be done. Rolling out a technology with this much of a gap in employee and employer expectations is just asking for trouble.

Consider encouraging employee confidence through training and lunch-and-learn sessions that present AI capabilities as a technology that will work for them (not instead of them). With their support AI can take care of mundane tasks, leaving them with more time for catching up with their flesh-and-blood pals.

Category: ai  

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio




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