by Craig Roth | January 9, 2018 | Comments Off on Office 365 Survey Results are In!
Every 18 months or so we like to survey our Research Circle (a Gartner-managed panel comprising IT or IT-business professionals) about the state of Office 365. It’s not a broad market survey, but lets us take the pulse of users and ask some open-ended questions about what’s working and what isn’t.
For those of us regularly talking to clients about Office 365 implementations it is no surprise that adoption continues to increase:
But what was surprising is the difference between adoption and value. We’ve been asking about adoption of the suite as a whole and its components for a while now, but this year we wanted to ask about value received. It’s one thing to begrudgingly access some team files on OneDrive or know there’s a team site that you never use and another to really get value out of a component. We did this using a twist on a “cost allocation” question – instead of costs we asked respondents to allocate where $100 in benefits came from across the components of Office 365.
The results are strikingly different than when simply asking which components are used. Email and Office still come out at the top, but it’s quite a gap to the rest. To me this isn’t a judgment on the quality of the technology, but rather it is an indication of how much work is ahead for organizations to learn how to best use these newer technologies and slowly change working behaviors.
This also shows the opportunity for any vendors or service providers competing in the digital workplace technology space. These gaps can be filled by service providers or vendors, knowing there is an eager market for additional help. Of course, they can also be treated as wedges for vendors that want to compete with Microsoft. Your choice!
Clients that want to read more can check out the full results in:
Read Complimentary Relevant Research
Top Strategic Predictions for 2019 and Beyond: Practicality Exists Within Instability
Technology-based change is happening continuously, and most organizations struggle to see the change in advance. Continuous change can...
View Relevant Webinars
Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.