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Humans Training Bots

by Craig Roth  |  November 17, 2016  |  Comments Off on Humans Training Bots

In my previous posting “Humans Masquerading as Smart Machines to Avoid the Stupid Valley” I commented on an article about the process behind the scenes at a smart personal assistant chatbot company. I asked “Do I want a bot taught by “helicopter trainers?”.

After that blog post I was contacted by the folks, who gave me a demo and some insight into what the humans are doing over there. They validate that the translation from the free-form text people send to the form fields needed to schedule a meeting are correct. Us humans are rather sloppy and could use some help being understood. Once that “annotation” is correct, the AI takes it from there.

In the words of

The role of the AI trainer (as we’ve written about here and here) is to verify the machine’s annotations of scheduling-related data that the machine has extracted from scheduling conversations. We verify the vast majority of ANNOTATIONS because that is how you train a machine to schedule meetings nearly flawlessly. Same concept as Google Self-Driving Car.

There are two issues at play here. First is natural language recognition, and the second is replicating what a human assistant would do once the instructions are understood. It’s instructive to see that the first issue is the one we haven’t fully conquered yet.

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Category: automation  robots  

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

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