Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

Finding a Place in a “Third Place”

by Craig Roth  |  January 19, 2018

According to the World Economic Forum’s report The Future of Jobs “44% of global business and HR executives identify changing work environments and flexible working arrangements as the biggest demographic and socioeconomic driver of change across industries.” What this means in less technical terms it that it’s getting a lot tougher to find an open table in a coffeeshop.  […]

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Office 365 Survey Results are In!

by Craig Roth  |  January 9, 2018

Every 18 months or so we like to survey our Research Circle (a Gartner-managed panel comprising IT or IT-business professionals) about the state of Office 365.  It’s not a broad market survey, but lets us take the pulse of users and ask some open-ended questions about what’s working and what isn’t. For those of us […]

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Are Digital Distractions Harming Labour Productivity? Maybe Not As Much As You Think

by Craig Roth  |  January 8, 2018

An article in The Economist on “Are digital distractions harming labour productivity?” contains some fallacies that should be considered when mounting the digital distraction high horse. It’s been a while since I mounted my own “information overload realist” high horse, but I still have some of the saddle sores. I rode this horse quite a […]

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The Unique Fundamentals of: Collaboration, Content, and Digital Workplace

by Craig Roth  |  January 3, 2018

What are the unique fundamentals of the collaboration, content, and digital workplace space that make it unique?  I don’t mean what the current trends are – we write a lot about that.  What are the core “prime movers” of the space that have shaped it since the beginning and will continue to shape it going forward?  Over […]

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Star Wars: The Last Jedi: A Tech Movie Review (3.5 stars)

by Craig Roth  |  December 20, 2017

Welcome to my Tech Movie Review of “Star Wars: The Last Jedi”, a film about how the world would look without AI and automation.  Spoiler alert: it leads to a lot of bad behavior trying to expand and enslave more workers to do the dirty work. Readers of my (tongue in cheek) Tech Reviews may recall that […]

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By 2022, One in Five Workers Engaged in Mostly Nonroutine Tasks Will Rely on AI to Do Their Jobs

by Craig Roth  |  December 5, 2017

Artificial intelligence (AI) is hitting its stride.  Articles and conference presentations expound on how AI can transform smart cities, your shopping experience, and medical diagnosis.  Not to mention self-driving vehicles, drone targeting, and, when you finally decide to relax at home, beating you at whatever games you decide to play.  But overlooked in all these use cases […]

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Alexa for Business: Natural Language Interfaces in the Workplace

by Craig Roth  |  November 30, 2017

Amazon’s announcement of Alexa for Business  today has targeted the conference room (or maybe the lab), but I think that obscures the broader trend toward natural language interfaces (NLI). In an NLI a user communicates with a system using their own language instead of having to learn the system’s menus and commands. Microsoft Office has […]

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Alexa for Business: “Alexa, Kick Everyone From the Previous Meeting Out of my Conference Room”

by Craig Roth  |  November 30, 2017

Amazon announced Alexa for Business at its re:Invent conference today. And while I don’t look forward to working in an open plan office with all my coworkers yelling “boldface” at the same time, I do think they’re on to something. According to Amazon, “Alexa can also do things around the workplace, like providing directions to […]

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A Top-down View of the Future of Work

by Craig Roth  |  October 30, 2017

“Future of work” has become a meme – a phrase that has a rich set of associations that may vary considerably from the words it is made up of.  “Future of work” vision videos often involve unexpected wonders, like walls of video glass and instant worldwide communications.  As far as the outcomes of all these […]

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Predicting What Technology Will Do Is Much Easier Than Predicting What Humans Will Do With It

by Craig Roth  |  October 5, 2017

Here at Gartner we make a lot of predictions. I jumped in feet first as co-lead author of our Software Adoption predicts and have been closely watching the predictions on AI. I’ve noticed a single factor that divides these predictions: whether they depend on the human element or not. If the topic is purely technical, […]

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