Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

Digital Workplace Vendors Should Offer Free Access or Premium Upgrades During COVID-19

by Craig Roth  |  March 23, 2020

Cloud-based digital workplace services are in high demand due to the COVID-19 pandemic. What should vendors of these services do that balances the ability to do good while helping others against not wanting to seem crass or opportunistic? Augie Ray wrote a blog post “Beware of Virtue Signaling or Outright Greed in Brand Communications About COVID-19” that […]

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Any “COVID-19 Bump” in Digital Workplace Spending May Be Hamstrung By Economic Impact

by Craig Roth  |  March 18, 2020

Digital workplace vendors have expressed a surge of interest in their product due to the sudden increase in remote work forced by the coronavirus (COVID-19).  Does that mean a short term bump in revenues for vendors of web conferencing, virtual collaboration, of cloud-based content management solutions?  Don’t jump to the conclusion that it will since there […]

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With Conferences Falling to Coronavirus, It’s Time to Rethink the Virtual Conference

by Craig Roth  |  March 5, 2020

It has become de rigueur in the past few weeks for conferences to be cancelled due to “an abundance of caution” about coronavirus (COVID-19). Many of the announcements promise a conference will still proceed as a virtual conference just like the planned one, but potentially more boring.  Maybe this is the time to up the […]

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If You Don’t Work in the Cloud, How Does Anyone Know You’re Working?

by Craig Roth  |  February 3, 2020

“Adoption” is one of Gartner’s most popular inquiries about digital workplace.  How can you convince workers to get off their solo, on-premises ways of working and “work out loud” with cloud office tools?  A new answer is emerging: the new breed of workplace analytics might render your efforts invisible if you don’t change your ways.  You won’t count […]

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Do I Have Too Many meetings? Too Many Emails?

by Craig Roth  |  January 8, 2020

How do you determine if your employees have “too many” meetings?  Too many emails? I’ve entertained this question many times over the years as part of my interest in “enterprise attention management“.  But software vendors have put a new twist on the answer by building products that attempt to provide some data and perspective into this question.  […]

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2019: When We Exceeded 1 Billion Knowledge Workers

by Craig Roth  |  December 11, 2019

At some point this year, someone, somewhere in the world started work for the first day of a new job without realizing he was the one billionth knowledge worker currently employed.  It is the first time there have been that many knowledge workers in history. I am assuming this worker was a male, since slightly more males are […]

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Should Enterprises Have 50 Words for Collaboration?

by Craig Roth  |  December 5, 2019

You may have heard the tale that “Eskimos have 50 words for snow.” This tale has been disapproved. But the general idea is still appealing: that if something is important and regularly encountered by people they will get more specific about it and adapt their language to properly describe what they see. If humans can […]

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In a Nascent Market, the Buyer Can’t Even Tell You What They Want

by Craig Roth  |  October 22, 2019

The current cloud-based collaboration market is still emerging despite its long history. I’d even go so far as to say it is “nascent”.  To understand why I would classify it as  nascent I need to contrast it with a mature market. In a mature market, the buyers know what they want.  The buying process is a negotiation […]

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Information Overload: We Can Only Make Headway Through Attention Management From All Sides

by Craig Roth  |  July 16, 2019

Attention management is a difficult problem to solve. And that includes its related cousins of information overload, email overload, interruptions, distractions, and inability to focus. Try to set aside more time to think and reflect and you may find your management scheduling over it and telling you to get more work done. Complain to your […]

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Do Older Workers Have High Digital Dexterity?

by Craig Roth  |  July 11, 2019

Today I want to walk through one of the more interesting findings from my digital dexterity index (DDI) research. While aggregating an index of six questions from a larger survey of digital attitudes and experiences I found that the youngest workers have the highest digital dexterity. That’s not the interesting part – you probably expected […]

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