Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

What Causes Workers to Resist New Technology? Maybe It’s What Happened Last Time

by Craig Roth  |  August 28, 2020

How often has an IT system you invested your time into been quickly shelved in favor of something newer?  I just received this email from our IT department (with a bit of paraphrasing to simplify): “We are planning to retire [old team site tool] by the end of the year and migrate the relevant content […]

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Is a Hybrid (Office + Work-at-home) Workforce the Best of Both Worlds? Or the Worst of Both Worlds?

by Craig Roth  |  August 21, 2020

Remember when you first thought that office workers forced to work remotely might be able to stay remote permanently?  Sounds great for both employers and employees! If the employees abandon their offices to work at home they get flexibility, time, comfort; they could live where they want. Employers could diversify their workforce (by sex, geographic […]

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Two Remote Work Eras: B.C. (Before Coronavirus) and A.C.

by Craig Roth  |  July 28, 2020

Remote work has existed ever since the first caveman was sent out of his cave to hunt over the next hill.  And work at home or hybrid home-and-office knowledge workers have been around for a long time too, particularly in certain roles such as sales and customer service. Now that so many companies are contemplating […]

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Crisis Pressure Accelerates the State-of-the-Art for Remote Work

by Craig Roth  |  July 10, 2020

There is not just more remote work happening due to COVID-19: we’re getting better at working remotely … and we’re learning quickly.  By “we” I mean both vendors and service providers offering solutions that help with remote work as well as the organizations adopting it. For today’s posting I’m going to focus on the technology […]

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How Would You Rate This Blog (1-5)? And You Better Have a Darn Good Reason Not To Say 5!

by Craig Roth  |  June 11, 2020

If you thought this blog post was perfectly fine – not Hemmingway but OK – what rating would you give it on a 1-5 scale?  It seems the standard practice would be to give it a “5” unless it was truly terrible. I am doing data analysis on a survey with several 1-5 questions each, […]

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A Field Guide to Interpreting Statistics on Remote Work

by Craig Roth  |  June 9, 2020

The proliferation of statistics on remote work and work-from-home (WFH) has me in a COVID-induced analytic stupor these days. Remote work has received a huge amount of attention during the coronavirus pandemic.  The digital workplace vendors I talk to want to know what uptick – and future decline – they can expect.  How does this […]

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Remote Work: The New Ab-Normal

by Craig Roth  |  April 6, 2020

Has the era of remote work finally arrived?  It’s received more interest to be sure.  But remote work is not “the new normal” for companies and workers that have been suddenly pushed into it due to the COVID-19 pandemic. All of us stuck at home are living through a forced experiment in remote work. The results […]

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My #1 Work-at-home Tip: Know Yourself

by Craig Roth  |  March 30, 2020

I’ve seen many tips lately for new remote workers. But what works for some people may not for others.  Creating a strict schedule, designating a workspace, keeping out kids and pets, and locking the fridge are great advice … for some people.  For others working throughout the day when its most conducive, changing work locations to […]

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Digital Workplace Vendors Should Offer Free Access or Premium Upgrades During COVID-19

by Craig Roth  |  March 23, 2020

Cloud-based digital workplace services are in high demand due to the COVID-19 pandemic. What should vendors of these services do that balances the ability to do good while helping others against not wanting to seem crass or opportunistic? Augie Ray wrote a blog post “Beware of Virtue Signaling or Outright Greed in Brand Communications About COVID-19” that […]

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Any “COVID-19 Bump” in Digital Workplace Spending May Be Hamstrung By Economic Impact

by Craig Roth  |  March 18, 2020

Digital workplace vendors have expressed a surge of interest in their product due to the sudden increase in remote work forced by the coronavirus (COVID-19).  Does that mean a short term bump in revenues for vendors of web conferencing, virtual collaboration, of cloud-based content management solutions?  Don’t jump to the conclusion that it will since there […]

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