Gartner Blog Network

Craig Roth
Research VP, Tech and Service Providers
7 years at Gartner
28 years IT industry

Craig Roth is a Research Vice President focused on cloud office suites, collaboration tools, content management, and how they are being impacted by digital workplace and digital business trends...Read Full Bio

Crisis Pressure Accelerates the State-of-the-Art for Remote Work

by Craig Roth  |  July 10, 2020

There is not just more remote work happening due to COVID-19: we’re getting better at working remotely … and we’re learning quickly.  By “we” I mean both vendors and service providers offering solutions that help with remote work as well as the organizations adopting it. For today’s posting I’m going to focus on the technology […]

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How Would You Rate This Blog (1-5)? And You Better Have a Darn Good Reason Not To Say 5!

by Craig Roth  |  June 11, 2020

If you thought this blog post was perfectly fine – not Hemmingway but OK – what rating would you give it on a 1-5 scale?  It seems the standard practice would be to give it a “5” unless it was truly terrible. I am doing data analysis on a survey with several 1-5 questions each, […]

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A Field Guide to Interpreting Statistics on Remote Work

by Craig Roth  |  June 9, 2020

The proliferation of statistics on remote work and work-from-home (WFH) has me in a COVID-induced analytic stupor these days. Remote work has received a huge amount of attention during the coronavirus pandemic.  The digital workplace vendors I talk to want to know what uptick – and future decline – they can expect.  How does this […]

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Remote Work: The New Ab-Normal

by Craig Roth  |  April 6, 2020

Has the era of remote work finally arrived?  It’s received more interest to be sure.  But remote work is not “the new normal” for companies and workers that have been suddenly pushed into it due to the COVID-19 pandemic. All of us stuck at home are living through a forced experiment in remote work. The results […]

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My #1 Work-at-home Tip: Know Yourself

by Craig Roth  |  March 30, 2020

I’ve seen many tips lately for new remote workers. But what works for some people may not for others.  Creating a strict schedule, designating a workspace, keeping out kids and pets, and locking the fridge are great advice … for some people.  For others working throughout the day when its most conducive, changing work locations to […]

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Digital Workplace Vendors Should Offer Free Access or Premium Upgrades During COVID-19

by Craig Roth  |  March 23, 2020

Cloud-based digital workplace services are in high demand due to the COVID-19 pandemic. What should vendors of these services do that balances the ability to do good while helping others against not wanting to seem crass or opportunistic? Augie Ray wrote a blog post “Beware of Virtue Signaling or Outright Greed in Brand Communications About COVID-19” that […]

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Any “COVID-19 Bump” in Digital Workplace Spending May Be Hamstrung By Economic Impact

by Craig Roth  |  March 18, 2020

Digital workplace vendors have expressed a surge of interest in their product due to the sudden increase in remote work forced by the coronavirus (COVID-19).  Does that mean a short term bump in revenues for vendors of web conferencing, virtual collaboration, of cloud-based content management solutions?  Don’t jump to the conclusion that it will since there […]

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With Conferences Falling to Coronavirus, It’s Time to Rethink the Virtual Conference

by Craig Roth  |  March 5, 2020

It has become de rigueur in the past few weeks for conferences to be cancelled due to “an abundance of caution” about coronavirus (COVID-19). Many of the announcements promise a conference will still proceed as a virtual conference just like the planned one, but potentially more boring.  Maybe this is the time to up the […]

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If You Don’t Work in the Cloud, How Does Anyone Know You’re Working?

by Craig Roth  |  February 3, 2020

“Adoption” is one of Gartner’s most popular inquiries about digital workplace.  How can you convince workers to get off their solo, on-premises ways of working and “work out loud” with cloud office tools?  A new answer is emerging: the new breed of workplace analytics might render your efforts invisible if you don’t change your ways.  You won’t count […]

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Do I Have Too Many meetings? Too Many Emails?

by Craig Roth  |  January 8, 2020

How do you determine if your employees have “too many” meetings?  Too many emails? I’ve entertained this question many times over the years as part of my interest in “enterprise attention management“.  But software vendors have put a new twist on the answer by building products that attempt to provide some data and perspective into this question.  […]

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